Practice Administrator

Job Description

Description:

COME LEAD WITH US

At Empire Eye & Laser Center, every team member makes a difference and leaders amplify that difference. Our mission is to foster passion, deliver refined care, drive advancement in our field, and build a legacy of pride in our community. We are dedicated to creating an exceptional patient experience by combining innovation, state-of-the-art technology, and genuine care; making every visit both memorable and meaningful. If “awesome comes standard” for you, you’ll fit right in.

How we work (our core values):

Awesome Comes Standard: Excellence, pride, and genuine kindness—every day.

Emotional Intelligence: Own your impact; communicate with clarity and respect.

Own as a Team: Humble, accountable, collaborative—win together.

Operate Responsibly: Work efficiently; know the business; deliver results.

Stay Curious: Ask why; improve what’s next.

Benefits:

Health, Dental, Vision

Supplemental Insurance Options

Retirement with Employer Matching

Paid Holidays & PTO

Growth, collaboration, and team that cares

Empire Management Group, Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Applicants will be required to pass a post offer background check and credit check.Requirements:

Position Summary

The Clinical Manager is a senior leadership role at Empire responsible for the operational excellence, efficiency, and growth of daily clinic operations. This position works closely with providers, management, and staff to ensure patient care is delivered at the highest quality, while driving strategic initiatives that align with Empire’s mission and long-term goals.

Essential Functions

An individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required.

Responsibilities

Monitors and improves daily operations to meet defined performance metrics for patient flow, provider productivity, and patient satisfaction based on industry benchmarks and KPIs.

Researches and implements long term technological strategic solutions, as needed

Provides effective leadership, coaching, counseling, evaluating, and mentoring of management and staff in an effort to identify and implement opportunities for improvement

Collaborates with department managers and providers to monitor operational effectiveness and initiates changes, as needed

Provides support, as needed, to minimize operations interruptions

Participates in the strategic development and execution of clinical guidelines and protocols

Establishes and implements policies and procedures to improve clinic flow, increase revenue, and improve employee morale and patient satisfaction

Develops and implements training programs for all departments and staff

Meets with providers on a regular basis to discuss service/quality issues and obtain resolutions

Ensures compliance regarding hours of operation, work requirements, programs and resource management

Monitors patient flow and problem solves with appropriate individuals regarding potential inefficiencies and plans for improvement

Coordinates and delegates administrative and clinic maintenance responsibilities

Leads staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist

Coordinates scheduling of staff and task management with department managers

Resolves employee and patient complaints, concerns, suggestions and follows-up in a timely manner

Ensures clinic wide compliance with HIPAA, OSHA, infection control, and state and federal regulations.

Ensures compliance with contracted payers (to include State and Federal payers) and coordinates with billing department as needed

Maintain strict confidentiality at all times

Manages the employee time tracking system and supports human resources with the preparation of payroll

Acts as a role model for Empire’s values, fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

High school diploma or GED equivalent required.

Bachelor’s degree in Healthcare or Business Administration, or related field; may substitute three (3) additional years of leadership experience in healthcare in lieu of Bachelor’s Degree

Three (3) or more years of progressive leadership experience in a multi-provider healthcare setting

Knowledge/Skills/Abilities/Talents

Must have thorough working knowledge of medical office procedures and roles, Ophthalmology speciality preferred

Ability to work within an electronic health record system for charting, coding, and reporting purposes

Knowledge of and familiarity with ICD-10 and insurance coding guidelines

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)

Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition.

Influencer (active listener/observer of behavior; builds trust with those requiring coaching)

Ability to respond to common inquiries from customers, staff, vendors, or other members of the community

Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure

Ability to interpret and apply policies and procedures

Must address others professionally and respectfully by actions, words and deeds

Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused

Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature

Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work

Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic

Physical Demands

Regularly required to sit, stand, walk, speak and hear

Sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen

Occasionally lift and/or move up to 20 pounds

Travel

Must be able to travel to attend conferences, training and other events as required

Reports to

CEO

Classification

Full-time position, exempt

Full-time