Finnish Speaker Customer Service Agent for Malta Office

We have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. We believe in giving our teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to our players.

About the Role

Reporting to the Head of Customer Service, youll be a key player in bringing top-notch service. Get ready to Make Mundane Magical as the first point of contact with our customers!

What Youll Do

Provide outstanding customer service through chat and emails

Respond professionally to a range of live chat and email queries from our players

Be responsible for KYC duties and Document Processing

Listen, probe, and investigate inquiries to determine the underlying needs of the customer

Communicate in a prompt, thoughtful, warm, and empathetic manner

Provide first-time resolution where possible

Remain vigilant of any suspicious activity and escalate accordingly

Look to cross-sell and promote all opportunities

Identify RG concerns within live communications and provide the necessary support

Put the player first at all times!

What Were Looking For

Experience in Customer Service or a similar role in iGaming

Strong English proficiency, both written and spoken, along with a Nordic language (Danish, Norwegian, Swedish, Finnish or Estonian)

Willingness to work shifts between 8 am 1 am, with potential night shifts if needed

Location: Malta (we will assist with relocation within the EU)

What Will You Find @ FUNNZ

A close team of 50 in Malta and Marbella

Opportunities to learn and do more than your usual customer service job

Amazing office space in SOHO Strand

Health insurance

Gym at the office

Commute allowance 100 EUR added to salary monthly to cover the cost of commuting to the office

Socially responsible environment by dedicating time off to volunteer