DMV - Driver License Examiner I - District 3

Salary: $37,782.00 - $66,120.00 Annually

Location : Statewide, NC

Job Type: Permanent Full-Time

Job Number: 25-09479

Department: Dept of Transportation

Division: Division of Motor Vehicles

Opening Date: 07/31/2025

Closing Date: 10/3/2025 11:59 PM Eastern

Job Class Title: Program Coordinator I

Position Number: 65003333

Salary Grade: NC08

Description of Work

New hire applicants will be hired at a hiring rate of $44,210

This is a continuous posting for District 3 which serves the following counties: Durham, Edgecombe, Franklin, Granville, Johnston, Nash, Vance, Wake, Wayne, Wilson.

We are currently looking for Driver License Examiners to serve the citizens of North Carolina. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into the internal system for reporting.

You are the face of the DMV and serve an important role in reducing wait times and improving customer service. To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required.

Related program experience for this position includes one or more of the following: customer service experience with diverse groups, experience providing detailed information to the public, experience working in settings that require interviewing individuals to gather information and/or working knowledge of DMV policies and procedures.

Knowledge, Skills and Abilities / Competencies

Management prefers applicants with the following:

Experience explaining policy, procedure and/or laws to educate customers or the public.

Customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele.

Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.

Work experience typing using a computer keyboard. Additional Expectations:

Experience with collection and disbursement of cash is helpful.

Ability to manage time efficiently to accomplish required tasks.

Special Requirement: Must have a valid class C North Carolina Driver License, with no more than 5 active points and no suspensions/revocations within the last 10 years on driver license.

Examiners must attend, complete and pass certification training, which requires an overnight stay from Monday to Friday for up to two weeks or 10 business days.

Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle-related offense and no more than 5 active points. This position is considered "covered" under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. There will be a cost associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience.

Supplemental and Contact Information

DMV Human Resources Jacqueline Carney

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

Yes

No

02

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Are you legally authorized to work in the United States?

Yes

No

03

Applicants being hired as a new hire or being reinstated as a Driver License Examiner I will be hired at a rate of $44,210. If offered this position as a new hire, will you accept this position at a salary of no more than $44,210?

Yes

No

04

The North Carolina Department of Transportation requires that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or Resumes in lieu of completing the "Education" and "Work Experience" sections of the online application.

I understand that I will not be considered for employment with the NCDOT if I submit an incomplete application.

05

This and the 3 questions that follow pertain to necessary qualifying conditions all candidates must meet in order to be considered for a Driver License Examiner Position: Are you able to meet all federal medical requirements and qualify/retain a Commercial Driver License?

Yes

No

06

Do you have any suspensions/revocations within the last 10 years on your driver license?

Yes

No

07

Do you have more than 5 active points on your driver license? (Active points are the result of a traffic offense?)

Yes

No

08

What is your driver's license number?

09

What state issued your driver license?

10

A name-based and fingerprint-based criminal history record check and a motor vehicle record check will be completed on selected applicants. Are you willing to submit to a criminal history record check and a motor vehicle record check?

Yes

No

11

If selected for a position, are you available and will you attend up to two weeks or 10 business daysof certification training requiring overnight stay Monday-Friday?

Yes

No

12

Which of the following best describes your level of experience explaining policy, procedure and/or laws to educate customers or the public?

None

Less Than 1 Year

1-2 Years

2-3 Years

3-4 Years

4 or More Years

13

Explain how you have experience explaining policy, procedure and/or laws to educate customers or the public.

14

Which of the following best describes your level of customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele?

None

Less Than 1 Year

1-2 Years

2-3 Years

3-4 Years

4 or More Years

15

Explain how you have customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele.

16

Which of the following best describes your level of knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems?

None

Basic

Intermediate

Thorough

17

Explain how you have knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.

18

Which of the following best describes your level of work experience in typing using a computer keyboard?

None

Less Than 1 Year

1-2 Years

2-3 Years

3-4 Years

4 or More Years

19

Explain how you have work experience typing using a computer keyboard.

20

Please select all of the locations you will accept employment for.

Cary

Clayton

Durham (East) 101 South Miami Boulevard

Durham (South) South Roxboro Street

Fuquay-Varina

Garner

Goldsboro

Halifax

Henderson

Louisburg

Oxford

Raleigh (East) 4121 New Bern Avenue

Raleigh (North) 2431 Spring Forest Road

Raleigh (West) 3231 Avent Ferry Road

Roanoke Rapids

Rocky Mount

Smithfield

Tarboro

Wendell

Wilson

Required Question