Program Manager, Financial Aid

MINIMUM\:

Bachelor’s Degree

Must have exceptional communication, presentation, and customer service skills as this individual will be required to interact with the public on a daily basis in a professional and courteous manner.

Must have extensive knowledge of Microsoft Word, Excel, Access and PowerPoint.

Must be highly analytical and detail-oriented with the ability to work independently while researching and resolving issues.

PREFERRED:

Experience in the administration of state and/or federal financial aid programs.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

The Ohio Department of Higher Education is a Cabinet-Level agency for the Governor of the State of Ohio that oversees higher education for the state. The agency's main responsibilities include authorizing and approving new degree programs, managing state-funded financial aid programs, and developing and advocating policies to maximize higher education's contributions to the state and its citizens.

About State Grants and Scholarships:

Ohio invests over $150 million in student financial aid annually. ODHE administers and tracks these funds, providing guidance to institutions of higher education to assist in proper administration and documentation of financial aid received for their students. ODHE also administers grants that institutions of higher education are eligible to apply for through the Request for Proposal (RFP) process.

State financial aid is awarded based on a number of factors including\: areas of study (such as teaching, science, engineering, technology, math and medicine), academic merit, financial need, military status, and more.

Program Manager, Financial Aid - Administrative Staff and unclassified pursuant to §124.11 (A) (30) and §3333.03 of the Revised Code. Serves at the pleasure of the Chancellor and in a fiduciary capacity to the Ohio Department of Higher Education. Reports to the Director, Financial Aid. Has access to confidential and sensitive information and information systems including personally identifiable information as defined by FERPA.

Assists the Director with the administration of state and federally-sponsored scholarship programs.

Drafts new policies or policy revisions as appropriate for review by the Director.

Develops and implements programmatic goals.

Analyzes and evaluates program policies and procedures to ensure effective program operations and compliance with departmental goals.

Represents the Director at meetings and conferences.

Provides technical information to assist the Director in decision making.

Reviews documentation and authorizes appropriation disbursements for the Office of Financial Aid.

Reviews documentation, independently, and authorizes financial aid award disbursements to campuses and students.

Tracks disbursement information and completes annual reconciliation reports with campus financial aid offices.

Communicates, independently, with college financial aid administrators to ensure that colleges and universities are in compliance with Ohio Department of Higher Education regulations and procedures.

Explains and interprets policies and procedures.

Collects and reviews confidential documents.

Writes reports, letters and memoranda that may contain sensitive and confidential financial or student information.

Makes presentations and conducts training with campus financial aid staff.

Researches and responds to inquiries and complaints from students, parents, and advocacy organizations.

Furnishes information and explains program policies and procedures to students and parents.

Prepares data for annual meetings.

Performs other duties as assigned.