Change Management Consultant (Senior Consultant)

Job Description

Description:

Stone Transformation’s People, Engagement and Performance Practice focuses on helping our clients achieve their intended transformational outcomes through strategic and creative solutions that enable employees to feel aware, prepared and equipped to manage change in their organization. Our team members are seasoned in providing customized strategies and plans to support our clients in being successful in the following areas:

Change Enablement – Change Management & Change Agility, Communications & Engagement, Technology Adoption

Organization Effectiveness – Team Effectiveness, Leadership Coaching, Competency Development

Learning & Development – Training Programs, Learning Solutions, Upskilling TeamsRequirements:

Command of change management methodologies, frameworks, and deliverables

Experience developing and executing readiness and adoption strategies, including leadership and stakeholder engagement, resistance management, training, communications, and relevant metrics

Manage and deliver business-critical change initiatives with clients

Create a customized change management roadmap based on the needs of the project and implement the change management activities for each phase of the project

Facilitate workshops to identify vision, program value, major stakeholders, impacted users, and assess sentiment

Lead impact analysis, assess change readiness, and identify key stakeholders.

Define and assess organizational changes resultant from complex transformations and the change management and communications interventions required

Familiarity with software and product development lifecycles, and project or program management principles

Delivering client-focused solutions that leverage the latest tools and practices (e.g., generative AI to accelerate solution delivery)

Ensure that key change initiatives deliver on business, schedule, and budget objectives

Determine relevant and appropriate metrics to help measure the client’s progress, reinforce behavior, and adjust to improve results

Coordinate across initiatives to understand external programs to combat change fatigue

Develop Executive-level presentations

Develop readiness and upskilling content based on customer experience (CX) best practices

Collaborate with project team members and contribute to internal communications

Lead the development of high-quality and timely deliverables

Support business development to extend own engagements or identify at least 1 large transformational program for client within Stone’s capabilities / create additional client value

Engagement in internal Stone cultural initiatives

Participation in organizations related to practice, industry, or account

Develop, champion, and recommend changes to policies and guidelines to meet strategic objectives

Coordinate, plan, and facilitate virtual, hybrid, and in-person stakeholder meetings.

Prepare agendas and potentially facilitate workshops related to accomplishing project goals

Skills:

Core consulting skills and behaviors centered around client success

Project management knowledge

Desire to work at high levels of an organization and work in the details of a project

Understanding of methods and practices involved in providing communication, and ensuring effective teamwork on enterprise-level projects

Experience in change management approaches, tools, and phases of the project lifecycle

Experience with large-scale organizational change efforts

Excellent active listening skills

Ability to clearly articulate messages to a variety of audiences

Strong Communication (verbal and written), presentation, and stakeholder engagement skills

Ability to establish and maintain strong relationships

Ability to work effectively at all levels in an organization

Must be a team player and able to work collaboratively with and through others

Acute business acumen and understanding of organizational issues and challenges

Familiarity with analytics and visualization platforms

Ability to support lean learning needs and game-based learning

Familiarity with change management analytics platforms

Qualifications

Consulting experience required

At least 7-10 years of experience in a change management role, leading significant change management engagements with successful outcomes in complex organizations

Demonstrated experience leading change and transformation initiatives for global enterprises, large business units, and IT environments

Ability to establish immediate credibility, build consensus, and achieve goals through influence at the senior executive and front-line employee levels

Strong client-facing presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude

Experience and knowledge of multiple change management principles and methodologies

Strong facilitation experience

Ability to quickly build trust and value-based relationships with employees at all levels of an organization

Advanced proficiency with the Microsoft Office Suite and Project Management frameworks, including expert-level proficiency in Microsoft PowerPoint

Entrepreneurial mindset and comfortable with ambiguity

Strong work ethic

Flexibility with work location depending on business needs and living within a reasonable distance to the office

Exceptional communication skills, both written and verbal

ProSci ADKAR or other formal change management methodology knowledge preferred (certification not required)

Change Management Director

Full-time

Hybrid remote