Project Standards Coordinator

Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza employs a network of sales associates to serve its clients nationwide.

Plaza is dedicated to building quality, long-term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.

This position is responsible for handling administrative, customer service and operational tasks in support of the Condo/Co-op Project Standards department. This role is full-time; non-exempt and has no supervisory responsibilities. This position reports to the Project Standards Manager.

Responsibilities and Duties

Monitor all newly registered condominium and co-operative loans

Issue introductory/welcome emails detailing project review submission processes and documentation requirements

Serve as primary point of contact for clients and internal associates providing daily support ex: status updates, turn times, receipt confirmation etc.

Organize and assign new project review requests, conditions, scenarios and inquiries

Request additional items from Clients, HOAs, Co-op Corporations, Management Companies and Closing Agents

Engage in consistent verbal and written communication with Underwriters, CSRs, AEs and Brokers

Assist clients with system support (i.e. project database etc.)

Sort documentation and setup project folders for the Project Review Specialists

Create entries and assist with project database maintenance

Help with the processing of more complex project reviews

Conduct project status checks through applicable agency and government platforms – i.e. CPM, CPA, HUD and VA Portal

Search insurance ratings through AM Best, S&P, Demotech and Kroll

Obtain FEMA flood certificates

Merge, bundle and/or upload documentation into Plaza’s LOS

Additional duties as needed

Qualifications

Fundamental understanding of condominium and co-operative properties

Proficiency with computer systems including MS Office (Word, Excel, and Outlook) and Internet browsers

Excellent written, verbal, and interpersonal communication skills

Excellent organizational and problem-solving skills

Strong attention to detail and ability to efficiently and consistently produce accurate work

Capability of multi-tasking in fast-paced environment with heavy volume of transactions

Proven aptitude to work in both a team and individual environment

Sound judgment skills essential to making quick decisions within written policy and standard operating procedures essential

Flexibility and time management skills

High school diploma or equivalent required; College degree preferred

Knowledge of mortgage banking industry

Must be available to work an 8-hour work day through 5:30pm EST.

Plaza offers a competitive benefits package; including medical/dental/vision, paid time off and holidays, 401(k), life and pet insurance. Plaza also offers additional benefits such as an employee friends and family loan and an employee assistance program that includes a variety of discounted services.

Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.

Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza's workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza's workforce.

Plaza's employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza's employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.

This information is provided by Plaza Home Mortgage, Inc. as a courtesy to its mortgage professional clients and the public and is meant for instructional purposes only. None of the information provided is intended to be legal advice in any context. Plaza does not guarantee, warrant, ensure or promise that information provided is accurate. Terms and conditions of programs and guidelines are subject to change at any time without notice. Any unauthorized use or distribution of this information is strictly prohibited. This is not a commitment to lend. ® 2024 Plaza Home Mortgage, Inc. Plaza Home Mortgage and the Plaza Home Mortgage logo are registered trademarks of Plaza Home Mortgage, Inc. All other trademarks are the property of their respective owners. All rights reserved. Plaza Home Mortgage, Inc. is an Equal Housing Lender. Plaza NMLS 2113

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Plaza NMLS 2113