Service Account Coordinator

Job Description

Company Description

About Us

At Nexmos Design, we are driven by creativity, innovation, and results. We specialize in delivering high-impact branding and design solutions that help our clients stand out in competitive markets. Our team is passionate about blending visual storytelling with strategic marketing to create unique experiences that resonate with audiences and drive growth. We value collaboration, fresh ideas, and a commitment to excellence in everything we do.Job Description

Job Description

We are seeking a detail-oriented and customer-focused Service Account Coordinator to manage and support our client accounts. The ideal candidate will serve as a primary point of contact for clients, ensuring smooth communication, timely project updates, and exceptional service delivery. This role requires excellent organizational skills, problem-solving abilities, and a commitment to client satisfaction.

Responsibilities

Serve as the primary liaison between clients and internal teams

Manage service requests, project timelines, and deliverables

Maintain accurate account records and documentation

Monitor client satisfaction and address concerns proactively

Coordinate with cross-functional teams to ensure projects meet quality standards

Prepare reports and provide account updates to management

Assist in developing strategies to enhance client relationships and retention

Qualifications

Qualifications

Bachelor’s degree in Business Administration, Communications, or related field (preferred)

2+ years of experience in account coordination, customer service, or project management

Strong organizational and multitasking skills

Excellent verbal and written communication abilities

Proficiency in Microsoft Office Suite and CRM tools

Ability to work both independently and collaboratively in a fast-paced environment

Problem-solving mindset with attention to detail

Additional Information

Benefits

Competitive salary

Opportunities for professional growth and career advancement.

Collaborative and creative work environment.

Health, dental, and vision insurance.

Paid time off and holidays.

Ongoing training and development programs.

Full-time