IT Incident Manager Analyst

Job Description

ComResource is looking for an IT Incident Manager Analyst.

We need someone to assist in monitoring, analyzing, and resolving IT incidents, ensuring timely service restoration and process improvement.

Responsibilities:

Monitor and manage incident tickets for timely resolution

Investigate, diagnose, and resolve incidents with minimal downtime

Communicate incident status to stakeholders and escalate when necessary

Document incident details and troubleshooting steps

Analyze incident data to identify trends and process improvements

Essentials:

2+ years with ServiceNow in incident management

ITIL v3 or v4 Foundation (or willingness to obtain)

Strong analytical and problem-solving skills

Ability to work under pressure and manage multiple incidents

Desired:

Power BI report development

Experience with 24/7 rotational support

Req ID: AM697963814

Full-time