Front Office Associate

Job Description

Description:

The Front Office Associate is responsible for ensuring an excellent client experience by performing a variety of administrative duties that support the client, clinical, billing, and management team.Requirements:

Ensure excellent client experience through consistent execution of business processes.

Open and close practice facilities

Check-in and out in-person clients

Collect copays for in-person and virtual clients

Schedule client appointments

Updating and maintaining client information in PM software

Log non-client visitors and report to management

Answer phones with professionalism and courtesy

Welcome visitors and clients to the practice

Process clinician requests

Be knowledgeable of the clinician’s schedule preferences and restrictions

Be knowledgeable of client needs and potential scheduling opportunities

Process requests for medical records, subpoenas, letters, and any other requested materials following HIPAA standards approved by the supervisor

Send faxes to clients or care team when appropriate

Receive and process incoming faxes

Contact, survey, and track clients who have discontinued services

Coordinating with the billing department?

Receive client complaints, resolve them, or direct to the supervisor

Create charts for new clients

Process all new client intakes with strong attention to detail

Provide client transfers for exiting therapists

Track referrals & provide list to management

Respond to client inquiry emails as they occur

Monitors and maintains office supplies lists

Maintain and update office appearance to meet standards as determined by management

Maintain a clean and professional workspace

Perform secondary tasks including but not limited to insurance verification, client form verification, administration of additional client programs, billing support, etc.

Other duties and projects assigned by management.

Minimum Requirements:

Candidates should have a minimum of 1-year experience in a similar role and must possess significant knowledge and abilities to successfully perform the responsibilities listed.

Bilingual and relevant education and/or training will be considered a plus.

Preferred Requirements:

Advanced MD EMR software

Proficient with Microsoft Office and Teams

IMO is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Full-time