Service Desk Analyst

A little about this gig: Agility Partners is seeking a qualified Service Desk Specialist to fill an open position with one of our banking clients.

This is an exciting opportunity to combine technical troubleshooting expertise with exceptional customer service skills in a fast-paced, high-volume environment.

The ideal candidate will be passionate about helping others, adept at diagnosing and resolving technical issues, and committed to building strong relationships with colleagues.

You’ll work collaboratively with multiple internal teams while delivering an outstanding support experience.

• Provide exceptional service to colleagues by promptly addressing technical issues related to computer systems, hardware, and software.

• Respond to incoming requests via phone or instant message, run diagnostics, and determine effective solutions.

• Accurately document interactions and resolutions in the appropriate systems to ensure knowledge sharing and continuity across the team.

• Collaborate with internal support teams to resolve complex issues and improve service desk processes.

The Ideal Candidate: The ideal candidate would bring the following: • Proven customer service skills with the ability to build rapport in a professional setting.

• Experience providing technical support for hardware, software, and systems in a high-volume environment.

• Strong troubleshooting skills with the ability to run diagnostics and determine root causes.

• Ability to work both independently and collaboratively to meet performance goals (e.g., handle time, availability, quality). • Strong written and verbal communication skills for documentation and follow-up.

Reasons to Love It: • Benefits: 50% of the cost of premiums • Medical • Dental & Vision • 401K enrollment after 6 months of employment with Agility Partners