Registration Desk Clerk I (Dental Center)

Job Description

Job Title: Registration Desk Clerk

Labor Grade: 3

Department: Dental Center

Reports To: Supervisor, Clerical Staff

FLSA Status: Local 153 - Non-Exempt

*Work Schedule: Includes Saturdays*

The 32BJ Dental Center is growing, and we’re excited to announce the expansion of our Dental Center. We’re currently seeking a people-focused Dental Center Registration Desk Clerk to join our team. We offer:

Competitive Salary coupled with a great work/life balance.

Prime Location - Flatiron District in Manhattan

Full-time Schedule consisting of a 35-hour work week.

Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium.

Pension Benefit that includes monthly employer contributions.

Retirement Benefit that includes 401K employer contributions.

Professional Coverage/Reimbursement includes Continuing Education (CE) reimbursement, malpractice coverage, and uniform allowance.

Paid Time Off including vacation, personal, CE & sick days.

Federal Paid Holidays – Up to 11 days off with pay.

And more...

Summary: Under the supervision of the Clerical Supervisor, primary function is to be the front-line interface of the Dental Center to its patients. The Registration Desk Clerk will perform at a high level of efficiency and customer service to assist the patient in the entirety of the appointment process. Additional functions will include and not be limited to: scanning, data entry, and administrative tasks related to patient care and standard operations. The Registration Desk Clerk is cognizant of the philosophy, standards, objectives and policies of the Dental Center and the Funds.

Essential Duties and Responsibilities:

Register Dental Center patients and the ability to qualify emergency patients using the Dental Center emergency patient guidelines

Schedules initial, recall and treatment appointments, and reschedules appointments as necessary

Checks patients in for their scheduled appointments, verifies patient’s demographics, quotes internal policies and benefits

Assists patients with their benefit concerns and questions

Perform monthly patient outreach by contacting members listed on the waitlist platform

Verifies benefits eligibility and makes notes in the Dental Practice Management system

Answers incoming calls related to appointments, vendor inquiries, current and future patient inquiries, and internal departmental inquiries

Checks Delta Dental website and for claims history and frequency limitation for dental services being provided

Confirms appointments for the next day as needed

Assist patients with various administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance, etc…)

Creates and maintains patient accounts in the Dental Practice Management System and any other required internal systems

Assists with additional projects or initiatives, resulting from the day-to-day operations

Releases patients from appointments as needed

Assist in the release of patient records following an authorized request

Scans and loads patient documents to their accounts in the Dental Practice Management system

Utilizes resources available to troubleshoot daily clerical challenges in an efficient and effective manner

Maintains detailed knowledge of dental benefits to provide plan participants with up to date plan and benefits information in English in Spanish

Participate in any/all of the Dental Center improvements geared towards operational excellence

Documents daily interactions in the Dental Practice Management system

All other duties assigned by Clerical Supervisor or other supervisor/manager.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical Skills:

Ability to prioritize work

Ability to effectively communicate with both members and staff including proficient handling of difficult communication with irate people

Ability to operate Electronic Dental Record and other telecommunication systems

Strong ability to multi-task

Interpersonal Skills:

High level of customer service orientation

Strong organizational and oral interpersonal skills

Excellent listening skills

Ability to operate effectively in a fast-paced work environment

Ability to maintain composure when dealing with irate people

Educational Requirements and/or Experience: High School Diploma, GED or equivalent experience. Employment experience with direct customer service exposure.

Language Skills: Proficiency in English and Spanish languages is a must

Reasoning Ability: Above Average

Certificates, Licenses, Registrations: None

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

under 1/3 of the time: Standing, walking, climbing or balancing, stooping, kneeling, couching, or crawling

to 2./3 of time: Sitting, reaching with hands and arms

Over 2/3 of time: Talking or listening

100% of the time: Using hands

Full-time