Customer Service Representative - State Farm Agent Team Member

Job Description

Benefits:

Bonus based on performance

Training & development

About the Role:

We are seeking a motivated and customer-focused Part-Time Customer Service Representative to join our State Farm insurance agency. Our agency prides itself on delivering personalized service in a supportive and team-oriented environment. This role serves as the frontline contact for customers, providing professional and efficient service. The successful candidate will be required to obtain a Georgia Property & Casualty insurance license, with training and support provided.

Key Responsibilities:

Respond to inbound calls, assist walk-in clients, and manage customer communications professionally

Update and maintain insurance policies, including vehicle, drivers, and coverage changes

Process payments and provide proof of insurance to clients

Transfer calls to the appropriate claims or sales team members as needed

Conduct policy reviews with existing customers to ensure coverage meets their needs

Assist with applications and send appointment reminders

Maintain accurate records of customer interactions

Supporting various administrative tasksQualifications:

Must obtain GA Property & Casualty insurance license

Strong communication and interpersonal skills

Detail-oriented with good organizational skills

Ability to multitask and work efficiently

Customer service experience preferred

Basic computer proficiencyGrowth Opportunity:

This part-time position offers the possibility of additional hours or advancement based on performance

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applicants from all backgrounds

How to Apply:

Please apply here or send your resume to

Part-time