Help Desk Technician

Job Description

First point of contact for IT Service Desk support.

Contract 12+ months position.

Pay Rate: $19/h-$21/h

Columbus, OH

Large company within the Financial Industry is seeking a IT Service Desk support with experience!

Answer and log incoming calls.

Troubleshoot and resolve enterprise software/hardware issues using knowledge base tools and expertise.

Document incidents accurately and escalate when necessary.

Provide timely resolutions with a focus on first call resolution.

Maintain professionalism, empathy, and urgency in all interactions.

Environment: Fast-paced, 24/7 support setting, including evenings, weekends, and holidays.

Skills & Qualities:

Strong customer service and communication skills.

Ability to diagnose and resolve technical problems quickly.

Attention to detail, follow-through, and teamwork.

Composure under pressure and in difficult situations.

Experience & Education:

2–5 years relevant experience (technical support)..

Other Requirements:

Self-motivated and able to work independently.

Willingness to work variable shifts.