Outside Service Manager (Landscape and Snow Management)
Description:
Job Description
Landscape and Snow Operations Manager
Top Flight Maintenance – Cheyenne, Wyoming
Salary: $60,000 - $75,000 Full-Time
About Us:
At Top Flight Maintenance, we pride ourselves on delivering top-tier landscape maintenance and snow removal services. Our commitment to excellence in every project has earned us a trusted reputation in Cheyenne and beyond. We’re looking for a dedicated Landscape and Snow Operations Manager to join our leadership team and help drive our company’s growth, foster employee development, and uphold the high standards our clients have come to expect.
Why Join Us?
Competitive Pay: $60,000 - $75,000 annually, with growth opportunities.
Relocation Bonus: We’ll help you make the move to Cheyenne!
Career Development: We believe in investing in our people – and that means you.
Dynamic Work Environment: Lead diverse teams across multiple services, including landscape maintenance and snow removal.
Your Role:
As the Landscape and Snow Operations Manager, you’ll be the driving force behind our operations, ensuring that our landscape and snow removal teams run efficiently and deliver exceptional service. You’ll collaborate with the leadership team to strategize both long- and short-term goals, improve processes, and guide your team to achieve success. You’ll have the opportunity to make a lasting impact through employee training, leadership, and customer-focused solutions.
Key Responsibilities:
Provide long- and short-term planning for crew efficiency and time management in both landscape and snow operations.
Lead and manage teams, including hiring, evaluating performance, and providing coaching.
Encourage employee growth and development, planning for succession.
Oversee employee discipline and training on job-specific aspects.
Train and strictly enforce all safety procedures and policies.
Ensure work is performed to the level of quality required to completely satisfy each customer.
Participate in the company’s Quality Control System.
Oversee training and certification activities.
Identify and work to improve lower-performing crew leaders and crews.
Manage and direct the coordination of crew members, including dispatch times, work zones, route adjustments, and all other items relating to snow.
Manage snow removal operations, including route scheduling, equipment readiness, and crew assignments for data centers.
Monitor and ensure compliance with snow removal deadlines and client requirements.
Prepare work tickets, schedule jobs, and coordinate operational logistics.
Meet with crews and clients on-site to ensure satisfaction and job quality.
Collaborate with the Operations Manager to develop and implement operational strategies for year-round services.
Customer-focused, positive demeanor. The ability to develop and maintain effective working relationships with a wide audience (internal and external) while providing thoughtful resolutions to customer issues and communicating these issues with management and others appropriately.
24x7 availability to be on call during the winter season, usually October 1st - May 31st.
Availability to work early hours during the snow season (3:00 AM)
Preferred Qualifications:
3+ years of experience in landscape management or snow operations.
Ability to safely operate and maintain snowplows, skid steers, and other snow removal equipment.
Strong leadership and interpersonal skills with the ability to motivate and manage diverse teams.
Excellent organizational and multitasking abilities.
Effective communication skills, both verbal and written.
Proficiency in scheduling, resource allocation, and operational logistics.
Familiarity with landscape maintenance equipment and snow removal machinery.
Experience with planting, bed maintenance, and landscape enhancements.
Organized, detail-oriented, and able to multitask.
Proficient with computers and smart devices.
Self-motivated, well-organized, and professional.
Bonus Points if You Have:
2-year or 4-year degree in Turf, Landscaping, Horticulture, or related discipline.
2-3 years of landscape enhancement/detail experience preferred.
2-3 years managing Snow Removal Operations.
3 years of landscape foreman or installation experience.
Current State of Wyoming Pesticide Applicators License.
Arborist License.
What We Offer:
Comprehensive Benefits: PTO, Matching 401K, ETC.
A Collaborative Work Environment: You’ll be part of a supportive team that values innovation and creativity.
Opportunities for Growth: As we grow, so do you. Take the lead in shaping our company’s future.
If you’re a dedicated, results-driven professional ready to take your career to the next level, we’d love to hear from you!Company Description
Top Flight Maintenance is a full-service facilities management and maintenance company serving commercial clients in Northern Colorado and Southwestern Wyoming. We specialize in providing reliable, high-quality solutions across multiple disciplines — from janitorial and landscaping to irrigation, plant maintenance, flooring care, window washing, snow removal, and maintenance projects, to include on-site project management.
Our mission is to deliver exceptional service that keeps our clients’ properties safe, functional, and visually appealing. We achieve this by:
\t•\tEmploying a team of experienced, well-trained professionals who take pride in every site they maintain
\t•\tOffering scalable services tailored to each client’s unique needs, whether it’s routine upkeep, seasonal snow removal, or large-scale projects
\t•\tUtilizing proprietary systems and checklists to ensure consistency, efficiency, and compliance with industry standards
\t•\tFostering a culture of accountability and attention to detail, driven by a “whatever it takes” mindset
Built on strong relationships and community values, Top Flight Maintenance partners with property managers, business owners, and facility directors to proactively manage the maintenance lifecycle — from preventive care and emergency response (including snow removal) to strategic project management and timely completion.
Full-time