Customer Service Field Technician (OHIO)- REMOTE WITH TRAVEL

Job Description

Description:

Customer Service Technician

Job Type: Full-Time

Location: Remote with travel to customer sites in Columbus, OH and surrounding states

Position Overview:

LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Key Responsibilities:

Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including:

Static transfer switches

Power distribution units

Remote power panels

Provide technical support to customers on-site and remotely via phone and email

Maintain accurate and timely service records in the LayerZero system

Respond to emergency service calls, including participation in the 24/7 support rotation

Travel to customer sites across the U.S. and Canada as required

Occasional weekend or holiday work may be necessary

Qualifications:

Required:

Experience servicing electrical power systems

Strong electrical and electronic troubleshooting skills

Ability to read and interpret diagrams and schematics

Familiarity with PC-based programming of printed circuit boards

Knowledge of electrical PPE and safety protocols

Clean driving record

U.S. Citizenship or C1 Permanent Resident Alien status

Preferred:

Associate degree in an electrical discipline

Military training in electronics or electrical systems

Work Location:

Initial training conducted at LayerZero headquarters in Aurora, Ohio

Field service performed at customer sites throughout the U.S. and Canada

Compensation and Benefits:

Salary-based, non-exempt position

Group health, dental, and vision insurance

Competitive 401(k) match

Generous paid time off

Simplified travel expense reimbursement

Equal Opportunity Statement:

LayerZero Power Systems, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, marital status, ancestry, or veteran status, in accordance with applicable laws and regulations.Requirements:

Full-time

Fully remote