Associate Client Success Manager

Job Description

About FIXD & AppraisalPRO:

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver’s car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD’s B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $70,000 to $90,000

Job Description:

AppraisalPRO’s Associate Client Success Managers (aCSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The aCSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

Onboard dealership customers to AppraisalPRO and conduct initial training

Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues

Proactively provide support by actively monitoring product usage to identify red flags

Influence and build rapport with key decision-makers in order to become their trusted advisor

Secure referrals to other potential dealership customers from existing customers

Present recommendations on platform and user experience improvements to our Product and Engineering teams

Requirements

Qualifications

The ability to quickly build relationships and trust

Excellent interpersonal skills

Strong communicator who can present and write well, extremely responsive

Ability to multitask and prioritize

Passion for providing top-notch customer service

Plus

Experience in the Franchise Dealership industry

Benefits

Health Care Plan (Medical, Dental & Vision) for you and your family

401k - 5% match

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Free Food & Snacks

Full-time