PM - Public Area Attendant

Job Description

Summary: Under the direct supervision of the Executive Housekeeper/Housekeeping Supervisor, this position ensures clean, orderly, and attractive conditions of Unicoi Falls State Park & Lodge.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

Ensure all necessary materials are on cart before leaving the main linen room

Tours lobby and conference center looking for areas which require immediate cleaning

Reports damage immediately to Housekeeping Manager/Supervisor and follows Engineering reporting procedures

Keeps all resort entrances free of debris and garbage

Cleans windows and glass doors

Cleans floors including vacuuming & shampooing carpets, sweeping, dusts, mopping or wet mopping floors

Empties trash receptacles

Dusts and polishes lobby and conference center furniture, fixtures and other surfaces (low/high dusting)

Cleans restrooms thoroughly, including washing sinks, toilets, urinal, exposed pipes and doors

Cleans men/women locker rooms – toilets, sinks and mop floors

Restock all supplies

Performs Room Attendant duties when needed

Follows all Lost & Found procedures with guest items left behind

Checks under furniture and furniture cushions for debris and remove

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner

Customer Service –Adheres to the Coral Hospitality Basics of Service standards; responds promptly to customer needs

Interpersonal Skills – Listens to others without interrupting; focuses on solving conflict, not blaming

Oral Communication – Listens and gets clarification; responds well to questions; participates in meetings

Written Communication – Able to read and interpret written information

Teamwork – Contributes to building a positive team spirit

Cost Consciousness – Conserves organizational resources

Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment

Ethics – Treats people with respect; works with integrity and ethically; upholds organizational values

Professionalism – Follows through on commitments; accepts responsibility for own actions

Quality – Monitors own work to ensure quality

Quantity - Works quickly; completes work in a timely manner

Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly

Adaptability – Able to deal with frequent change, delays, or unexpected events

Attendance/Punctuality - Is consistently at work and on time

Dependability - Follows instructions, responds to management direction

Initiative – Volunteers readily; asks for and offers help when needed

Full-time