PO - Service Manager

Job Description

• Supervise, coach, and develop a team of field service plumbers

• Coordinate and manage daily job scheduling and customer appointments

• Provide timely, accurate estimates and ensure profitable pricing

• Manage inventory, tools, and truck readiness for all service calls

• Enforce compliance with all safety, licensing, and plumbing regulations

• Liaise with customers, vendors, and internal departments to ensure service excellence

• Track and improve team KPIs: revenue, cost metrics, job counts, and response time

• Drive field performance through mentorship and ride-along feedback

• Use Service Titan to optimize dispatching, reporting, and tech performance

What You Bring:

• Proven leadership experience as a Service Manager or senior field technician

• Strong plumbing system knowledge, with a valid license preferred

• Deep familiarity with Service Titan or similar dispatch software

• Excellent people skills: You lead with integrity, positivity, and accountability

• Results-oriented mindset with the ability to hit operational goals

• A passion for team development and company growth

• Valid driver’s license and clean driving record

Full-time