Catering Sales Support Representative

Job Description

COME JOIN OUR TEAM!

Hourly pay + 1% commission - M-F day hours & excellent growth opportunities

POSITION SUMMARY AND MISSION:

This position contributes to City Barbeque success by providing prospecting and pipeline support for our sales managers, new markets, and research maintenance within existing markets.

SUMMARY OF KEY RESPONSIBILITIES:

Responsibilities and essential job functions include but are not limited to the following:

Building and maintaining sales pipelines for several markets

Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude

Use of proper phone etiquette and phone procedures

Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions

Actively place catering orders with guests on the phone or via email using Monkey Media

Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments

Proficient in word processing, Outlook, and Spreadsheet software

Able to take own initiative to communicate appropriately in written and verbal form

Ability to multi-task efficiently

Reports directly to the Catering Sales Support Manager

JOB DUTIES:

Job Duties include but are not limited to the following:

Assist in Inside Sales

Prospecting with zoom info

Email blasts and follow up’s through PipeDrive

Make cold calls/email to establish a client contact

Schedule tastings using sales managers’ Calendly links

Create and maintain Google Pin Maps for research

Place any order/quote acquired. Pass along to sales manager

Label all leads entered Acquisition type: CSS – ZoomInfo or CSS – Prospect for tracking

Take incoming phone calls from guests calling for Catering (as needed)

Discerning the difference between a Catering order or a store Pick Up

Place orders

Make and relay changes to current orders

Answer questions

Make quotes

Handle guest complaints and escalate when appropriate

Process all online orders and contact guests with any concerns when assigned

Make outbound confirmation calls to all orders when assigned

Review and respond to all guest emails with same day turn around

Work with Ops Teams as needed to ensure order accuracy and availability

All other duties as assigned

PHYSICAL JOB REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.

PAY RATE

$18 per hour plus commission

Full-time