Market Operations Director

Job Description

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

Job Title: Market Operations Director

Position Summary

The Market Operations Director is responsible for the overall leadership, direction, and operational performance of a defined market of primary care clinics for Aylo Health. This role ensures efficient clinic operations, high-quality patient care, financial performance, and an exceptional employee and provider experience across multiple sites through the supervision of Practice managers and by fostering a culture that reflects Aylo values and Mission.

Key Responsibilities

Operational Leadership

Oversee daily operations for all primary care clinics across a designated market.

Ensure compliance with regulatory standards and internal protocols.

Implement standardized workflows and optimize resource allocation.

Monitor and improve clinical quality measures to ensure comprehensive and preventative care of patients.

Subject matter expert with the ability to fill in as a practice manager on an interim basis if needed.

Team Management & Development

Lead and mentor practice managers and other support personnel to achieve clinical outcomes.

Support physician and advanced practice provider engagement and satisfaction.

Foster a culture of accountability, excellence, and service.

Actively participate in community and company events in collaboration with practice managers to promote and champion the Aylo Brand.

Cultivate a winning team and culture through talent routines and continuous improvement.

Strategic Execution

Align market operations with enterprise operational goals and the organization's strategic plan.

Partner collaboratively with key stakeholders on business development and the marketing team to support patient growth.

Identify and act on market trends, growth opportunities, and operational risks.

Performance & Financial Management

Manage designated clinic headcount and staffing models to deliver a world-class experience to every patient.

Track and improve KPIs, including patient experience, visit volumes, productivity, clinical care gaps and other key clinical targets.

Use data to drive decision-making and operational improvements.

Patient Experience & Quality

Champion patient-centered comprehensive care throughout the patient visit and exceptional service delivery to include continuity of care post-visit.

Collaborate with clinical leadership to ensure quality, safety, and satisfaction.

Ensure timely follow up on patient survey feedback.

Qualifications

Required:

Bachelor's degree in Healthcare Administration, Business, or related healthcare field.

Minimum of 5 years of multi-site healthcare operations experience.

Strong financial acumen and proven track record of delivering results.

Strong time management and organizational skills with a high degree of attention to detail.

Excellent leadership, oral and written communication and change management skills.

Proficiency in Microsoft Office

Preferred:

Master's degree in Healthcare Administration (MHA), MBA, or similar.

Experience in value-based primary care, population health, or physician practice management.

Familiarity with EMRs (e.g., ECW, Epic, or similar platforms).

Competencies

Results-driven with a focus on operational efficiency and patient outcomes.

Collaborative and team-oriented leadership style with the ability to engage and inspire teams.

Ability to lead through ambiguity and scale operations.

Analytical thinker who thinks and acts strategically with strong problem-solving skills.

Demonstrates Aylo Values of Respect, Teamwork, Accountability, Innovation, Integrity and Compassion.

Travel Requirement

Local travel to clinic sites within designated market required

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Aylo Health is an Equal Opportunity Employer