IT Support Technician

Job Description

IT Support Technician – Columbus, OH (Travel throughout Greater Columbus Area)

$52-55k, $1k increase after 12 months, another $1k increase after 24 months

We are seeking a qualified Multi-Function/Printer Technician to provide superior customer service and manage a territory in the Greater Columbus Area, and surrounding area. The technician will require a good work ethic, strong people skills, and an in-depth understanding of Printer hardware and network connectivity. We are looking for an individual who can attend to customer needs in a timely and professional manner, can be proactive, and can fix a problem the first time around.

Responsibilities and Duties

·Providing superior support by meeting customer needs in a courteous, professional and timely manner.

·Setup new equipment functionality at customer locations.

·Maintain current equipment in the field to the specifications of the company and manufacturer.

·Respond to customer request in a professional and timely manner.

·Troubleshoot hardware and software issues as they relate to individual devices and environments.

·Manage and maintain an accurate tool and parts inventory in car stock.

Qualifications and Skills

·Experience in Help desk and ticketing systems - required

·Experience in copier/printer/fax/scanner support - preferred

·Knowledge of network fundamentals

·Analytical and mechanical skills

·Customer Service Skills

·Computer skills to maintain accurate records via our web-based portal

Benefits

·Competitive Compensation

·401k w/Match

·Medical/Dental/Vision/Life Insurance

·Paid Vacation

·Car Allowance

·Laptop

·On the Job and Manufacturer Training and Certification

·Tuition reimbursement

#TECH123

Full-time