Client Success Coordinator - Be the Reason Our Clients Feel Heard

Job Description

If you’ve ever wanted a career where you truly change lives ... not just shuffle paperwork ... this is it.

We’re a growing personal injury law firm, and we’re looking for a Client Success Coordinator to be the trusted guide for our clients from the moment we hire a client to the day their case closes.

What You’ll Do:

Be the voice and heart of our firm for clients during some of their toughest days.

Keep clients updated, answer questions, and make sure they feel informed and cared for.

Coordinate appointments, deadlines, and case milestones with our legal team.

Organize case information in our system (Clio) so nothing slips through the cracks.

Anticipate client needs and help solve problems before they arise.

What We’re Looking For:

Strong communicator who can explain complex things in plain English.

Highly organized and able to juggle multiple priorities.

Empathetic, patient, and professional in every interaction.

Comfortable with technology and quick to learn new systems (Clio experience is a plus).

Bonus: Experience in a law firm or personal injury environment, or bilingual skills (Spanish preferred).

Why You’ll Love It Here:

Competitive pay + benefits (health, retirement match, PTO).

Supportive team environment that values work-life balance.

Chance to make a real impact in people’s lives every single day.

Room to grow your career in a client-centered legal practice.Company Description

At Tandy Law Firm, we believe in fostering a collaborative and supportive work environment. Our team members thrive in a culture that values integrity, innovation, and personal growth. We are dedicated to providing ongoing professional development opportunities to help every employee excel in their role, whether in legal, administrative, or support positions.

We’re looking for passionate individuals who are committed to making a meaningful impact through their work. If you have a strong work ethic, enjoy problem-solving, and want to grow alongside a team of driven professionals, we would love to meet you.

Full-time