Guest Services Executive - Front Office - Jumeirah Muscat Bay

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay:

Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat’s breathtaking natural beauty, where mountains meet the sea at the resort’s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah’s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.

About the Job:

An exciting opportunity has arisen for a Guest Service Executive to join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:

Efficiently handle guest check-ins and check-outs, ensuring a smooth and accurate process while providing a warm and welcoming experience.

Address guest inquiries and requests promptly and professionally, providing information about hotel services, amenities, and local attractions.

Allocate rooms based on guest preferences and availability, ensuring that special requests and requirements are accommodated.

Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary.

Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.

Maintain clear and effective communication with other hotel departments to coordinate guest requests and ensure timely service.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Previous Hotel Experience (through studies or work experience) in a 5 star hotel

Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word

Previous Front Office Experience

Previous Experience in Opera

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Access to Learning & Development programmes and clear career pathways.

Opportunities for internal mobility within our global network.

Colleague discounts on food, beverage and hotel stays worldwide.

Health care and insurance benefits.

Locally competitive salary.

Locally relevant benefits as determined by the property.