General Manager

Job Description

Salary: Based On Experience

POSITION SUMMARY:

No matter which of our brands you support;

Muchacho

Ladybird Grove & Mess Hall

Tiger Sun

Strangers In Paradise

Eastside Swim & Social

Hello! Submarine

The Dugout

Our goal is to set and achieve the highest standard in all areas of restaurant management, including the team member experience, the guest experience, and financial results.

The General Manager will oversee the training and development of restaurant team members and effectively address the needs of the guest, the assistant manager, and other team members.

The GM assumes complete responsibility for the restaurant and ensures all team members are performing their job responsibilities and meeting company expectations.

KEY RESPONSIBILITIES:

Identify, interview, and hire great team members who represent our core values and culture

Properly train and develop team

Foster an environment of teamwork

Delegate tasks to the team and provide follow-up/feedback

Hold team accountable for their performance; provide coaching and counseling as needed

Provide effective and open communication on goals during team meetings; recognize positive contributions.

Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store

Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures

Administer payroll procedures and ensure employees are paid accurately and on a timely basis

Ensure the team provides fast, friendly, and accurate service

Effectively handle guest-related issues; continuously improve shopper scores

Measure guest satisfaction and execute a plan to improve both satisfaction and loyalty

Ensure product quality, restaurant cleanliness, maintenance, and security standards are met

Increase comparable sales and deliver budgeted sales each period

Control cost of goods, variances, and inventories within the restaurant

Prepare profit and loss statements/ops statement

Create employee schedules that maintain financial responsibility and ensure an exceptional guest experience.

Ensure proper cash handling and deposit procedures are followed

Ensure appropriate inventory and ordering systems are in place

Uphold company safety and sanitation requirements to ensure the health and safety of our guests and team

QUALIFICATIONS/SKILLS:

Excellent communication skills to connect effectively with guests and co-workers

Possess the ethics and positive attitude that support our company values and culture

Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant

Ability to use a PC

Ability to understand financial reports

Strong time-management skills and ability to multi-task, prioritize, and organize

Ability to stand/walk for 8-10 hours per day

Available 50 hours per week; able to work flexible hours as necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed

EDUCATION AND/OR EXPERIENCE:

Must be at least 21 years of age

Minimum of 3 years experience as a restaurant general manager

ESSENTIAL PHYSICAL FUNCTIONS:

Must have the ability/stamina to work a minimum of 55 hours a week.

Ability to stand/walk for 8-10 hours per day.

Must be able to lift and carry up to 40 lbs.

Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data

Must be able to work in both warm and cool environments, indoors and outdoors.

Must be able to tolerate higher levels of noise from music and guest traffic.

Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Full-time