Case Manager, Housing Specialist-PSH

Job Description

CASE MANAGER, HOUSING SPECIALIST - PSH

Position: Case Manager - Housing Specialist, Permanent Supportive Housing (PSH)

Program: Homeless & Housing Services

Type: Full-time/ Non-Exempt

Pay Range: $22.06 - $25.18 (Hourly)

Location: Albany, New York

Job Ref. #: 0541

Our Mission

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Our Vision

St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.

If you would like to learn more about us, please visit our website at:

Position Overview

The Case Manager, Housing Specialist (“CMHS”) assists families and individuals with all facets of the intake process ultimately leading to successfully house homeless families. This includes performing assessments, service plan development and coordinating housing activity with families. The CMHS will also coordinate service provisions with the Family Care Coordination Program.

Responsible for supporting and facilitating families' ability to participate in an active housing search. The CMHS will coordinate service delivery to families through a large network of area service providers to help them secure permanent housing. They will also conduct housing groups and collaborate with the Employment Specialists to assist families in increasing their income.

The CMHS is responsible for assisting families/singles who are referred through Coordinated Entry to secure permanent supportive housing units and provide support services to maintain housing, increase income and work toward self-sufficiency. The CMHS performs an assessment of the client's service needs as they relate to the problem of homelessness. In consultation with the family members, the CMHS formalizes and develops a Service Plan. These issues may include areas of finance management, referrals for substance abuse, mental health counseling, parent support assistance, employment assistance, etc. The CMHS is also responsible for completing all documentation required by HUD, including unit inspections.

Position Requirements:

BSW or Bachelor’s Degree in Human Services field, with at least one (1) year of relevant experience.

Associates degree in related field, with at least two (2) years of relevant experience, may be considered.

Local travel is required for this role; therefore, a current Clean and Valid New York State Driver’s License(actively licensed for at least one year) is required*.

Must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire.

Previous experience working in a human services agency is a plus!

Excellent organization, planning and time management skills.

Outstanding interpersonal and communication skills, capable of building strong working relationships with regulatory bodies.

Familiarity with public assistance and other local resources.

Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and use secure Internet practices.

Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.

A compassionate, positive, warm and caring mindset; strong advocacy for homeless families.

Capacity and openness to work with populations from culturally diverse and economically disadvantaged backgrounds; including but not limited to a broad range of people with various developmental and functional levels.

Ability to demonstrate qualities of patience, flexibility and adaptability; capable of exhibiting empathy for those in crisis.

Ability to exercise ethical, independent judgment and discretion; and handle sensitive data with strict confidentiality.

Essential Duties & Responsibilities include:

Meet independently with families and individuals to assess needs and strengths.

Establish and maintain professional working relationships with families and agency staff.

Develop and coordinate service plan delivery to families/singles through a large network of area service providers including Health Homes and school districts.

Conduct case management activities such as meeting with families to assist them with service.

Engage with families and single individuals to develop a collaborative and mutually agreed on service plan; Conduct follow-up meetings to ensure service plan goals are being accomplished.

Conduct and document regular service plan reviews, inviting all relevant DSS and community support resources for all active cases.

Empower residents to identify choices in their daily life by providing necessary information. Ensure they participate in necessary services.

Conduct and complete documentation for intake/assessment process, initial services plan, quarterly/biweekly service plan reviews, and coordination of service plan delivery through a large network of area service providers.

Support and facilitate the individual’s ability to participate in mental health services, in particular, trauma services.

Advocate for families and individuals; assist in obtaining necessary services to retain permanent housing and assist in identifying and resolving barriers to housing retention.

Act as liaison for families and individuals when communicating with public assistance and other resource providers.

Provide intensive case management services to settle families in permanent housing and stabilize conditions that led to homelessness

Document family interactions through critical incident reports, assessment forms, progress notes, logs and service plans.

Complete outcome measures for Quality Improvement; Perform and maintain record keeping statistics as required.

Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication, especially between landlord and tenant.

Respect the rights of others and protect all confidential information.

Participate in professional development programming on a regular basis.

Additional position-related duties and responsibilities as assigned by the supervisor/ director.

What We Offer You*:

Competitive Pay with an Excellent Benefits Package

Health Insurance options: Medical, Dental and Vision

$600 Well-being Reimbursement Benefit

Generous Combined Leave Time (CLT) and Paid Holidays!

$500 Employee Referral Bonus

We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program

Pension Plan with Aggressive Agency contribution

Life Insurance – Automatic Benefit at no cost to employee

Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate

Tuition Reimbursement and Travel & Mileage Reimbursement

Professional Development & Career Growth Opportunities

Our Commitment to Diversity, Equity, Inclusion & Belonging

The Comfort of a Business Casual Environment.

*To qualify, certain conditions may apply; See Human Resources for additional details.

About Us

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

If you would like to learn more about our programs, please visit our website at:

EEO Statement

St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

Background Check

We are required to run a thorough and complete background check on All Candidates being considered for any position within our agency. Whether you are going to be a Permanent Employee, work with us through a staffing agency as a Temp, completing an Internship or perhaps you will be Volunteering with us. The background check includes Criminal Background Check (CBC) fingerprinting for the NYS Justice Center (NYS-JC) under the Office of Children and Family Services (OCFS). Some positions require additional fingerprinting under the Office of Mental Health (OMH) and/or the Department of Health (DOH). All candidates must successfully clear the background check process, following NYS-DOJ requirements. We pay for all our background checks!

Full-time