Project Support Coordinator

Duties: Guest & Travel CoordinationManage all logistics for guest visits to Monogram Install and Experience Centers, including travel, lodging, and detailed itineraries.Serve as the primary contact before, during, and after guest visits, ensuring a seamless and memorable brand experience.Collaborate with cross-functional teams to align visit logistics with Monogram brand standards and guest expectations.

VIP Client EngagementOffer personalized product guidance to VIP clients, including designers, builders, and high-profile consumers.Consult on product features, applications, and selections to ensure alignment with design intent and performance expectations.Maintain comprehensive client records to ensure continuity of communication and service Service Case ManagementLead coordination of VIP service issues by working directly with internal support and field service teams.Monitor and manage service resolutions, ensuring timely communication, white-glove support, and issue closure.Escalate urgent service concerns when necessary, advocating for clients while protecting brand integrity.

Skills: Required SkillsExceptional organizational and multitasking abilitiesStrong interpersonal and verbal communication skillsProfessional writing and email etiquette for client-facing interactionsAbility to manage complex logistics with precision and discretionHigh comfort level working with VIP clientele and handling sensitive information Technical ProficienciesProficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)Experience with CRM platforms (e.g., Salesforce) preferredFamiliarity with scheduling tools, travel booking platforms, or event logistics software a plus Education: Experience & EducationBachelor’s degree preferred or equivalent professional experienceMinimum 3 years in customer coordination, hospitality, premium brand operations, or client serviceExperience in luxury goods, home design, or appliances is strongly preferred