Solution Support Engineer

Solution Support Engineer page is loaded Solution Support Engineer Apply locations All, Texas, United States of America All, Georgia, United States of America All, New York, United States of America All, California, United States of America All, Illinois, United States of America time type Full time posted on Posted 4 Days Ago job requisition id 1190863 Solution Support EngineerThis role has been designed as Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description: Provide technology consulting to external customers and internal project teams.

Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customers' businesses.

As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.

Maintain knowledge of leading edge technologies and industry/market domain knowledge.

Actively contribute to the company's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Shape technical direction and technical strategies within the organization and for external customers.

Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to organization's profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities: Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.

Often responsible for providing a detailed technical design for enterprise solutions.

Is often the Principal Consultant who analyzes and develops enterprise technology solutions.

Regularly leads in the technical assessment and delivery of specific technical solutions to the customer.

Provides a team structure conducive to high performance, and manages the team lifecycle stages.

Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms.

Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.

Provides input to the company strategy moving forward.

Collects and determines data from appropriate sources to assist in determining customer needs and requirements.

Responds to requests for technical information from customers.

Develops customer technology solutions using various industry products and technologies.

Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.

Owns and manages knowledge sharing within a community (e.g.

team, practice, or project). Ensures team members support knowledge sharing and re-use requirements of project.

Contributes significant knowledge to job family community.

Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise.

Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc.

Presents at multi-customer technology conferences.

Creates and supports sales activities.

Manages bids, or major input into the sales lifecycle.

Manages activities and provides qualitative and quantitative information for successful sales.

Produces complete proposals for smaller engagements within area of expertise.

Actively grows the company portfolio with existing customers through new opportunities and change management.

Education and Experience Required: 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total). Knowledge and Skills: Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.

Has demonstrated innovation and communication of new deliverables and offerings.

Has led team in the delivery of multiple deliverables across multiple technologies.

Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise.

Has contributed to the design and application of new tools.

Ability to re-use existing experience to develop new solutions to take to market.

Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.

Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions.

A recognized expert in one or more technologies within own technical community and also at regional level.

Holds a vendor or industry certification in at least one discipline area.

Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.

Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause.

In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level.

Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities.

Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus area.

Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign.

Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates.

Able to produce complete proposals for smaller engagements within own area of expertise.

Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts.

Demonstrates application of technical expertise in successful engagements involving multiple disciplines.

Able to independently complete solution implementation or application design deliverables.

Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable.

Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are.

We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates Job: Services Job Level: TCP_04 States with Pay Range Requirement The expected salary/wage range for a U.S.

-based hire filling this position is provided below.

Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay.

If this is a non-sales role, then the listed salary range reflects base salary only.

Variable incentives may also be offered.

Information about employee benefits offered can be found at .html . USD Annual Salary: $101,900.00 - $234,500.00 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

About Us Technology innovation that fosters business transformation.

We help customers use technology to slash the time it takes to turn ideas into value.

In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments.

Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure.

Many rely on a combination of both.

Wherever they are in that journey, we provide the technology and solutions to help them succeed.

COVID Policy The health and safety of our team members, customers and partners is paramount at HPE.

Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law.

Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.

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They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Please click here: Equal Employment Opportunity . If you'd like more information about your EEO right as an applicant under the law, please click here: E-Verify (US & PR only) HPE is an E-Verify employer.

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Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

For more information click here . You can also download the posters with information on legal rights and protection by clicking here and here . Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals.

If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@ . Note: This option is reserved for applicants needingassistance/reasonable accommodation related to a disability.

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