Customer Service/Documentation Clerk

Welcome to a workplace where every individual passionately believes in their mission!

At our company, commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.

Join our team and become a part of a continuously expanding and financially sound multinational conglomerate—Goddard Enterprises Limited (GEL). At Coreas & Company (1988) Ltd., a member of GEL, we are committed to our mission of being successful and responsible while satisfying our customers, employees, partners and shareholders. Our dedicated team share our values of innovation, continuous improvement, and service excellence. We believe in providing our employees with opportunities for growth and development to help them reach their full potential, in an environment where everyone can thrive.

We are looking for a talented individual who shares our values to join our team as Customer Service/ Documentation Clerk. This position reports to the Senior Customer Service Coordinator and is responsible for delivering high-quality service by managing customer-related documentation and support duties for all principals—including Geest, King Ocean, Express Freight, Island Bargains, and other cargo vessels. The successful candidate will ensure all processes are carried out promptly, accurately, and professionally, maintaining the highest standards of customer service at all times.

Key Areas of Responsibility:

Notify consignees of cargo arrival in a timely and efficient manner.

Register cargo manifests in the ASYCUDA system, including any required amendments.

Retrieve manifests from shipping lines such as Geest Line, King Ocean, Island Bargains, and others to facilitate cargo processing.

Prepare accurate export manifests for outbound cargo, ensuring all required details are correctly documented.

Attend to the customer service counter to process cargo releases, issue out-of-charge notes, and update freight records.

Respond to customer queries via telephone and ensure all principal/agent network queries are addressed promptly and professionally.

Notify consignees of uncleared cargo after the expiration of the carrier’s free-time period to mitigate potential demurrage or storage charges.

Receive payments from customers accurately and issue appropriate change and receipts.

Balance cash received at the end of each business day in accordance with financial reporting procedures.

Requirements:

Associate degree in business administration or a related field.

At least one (1) year of experience in an administrative and or customer service role.

Knowledge, Skills & Competencies:

Excellent verbal and written communication skills.

Computer literate with the ability to handle office equipment and maintain filing systems.

Ability to remain composed under pressure, demonstrate initiative, and maintain a high level of accuracy.

Personal Attributes

The requirements listed above are representative of the knowledge, skills and abilities required to perform this role. Additionally, the successful candidate should possess the following attributes:

Multitasking Ability

Attention to Detail

Trustworthy

Good interpersonal skills

Customer Service Oriented

Team Player

Compensation & Benefits

An attractive remuneration and benefits package is being offered commensurate with the candidates’ experience. Our benefits package includes participation in the Group Life, Medical Insurance and Pension Schemes and opportunities for training & development. Through our Employee Share Option Plan (ESOP) you have the opportunity to be a part-owner of GEL (where eligible)—let’s grow together!

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!

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