Time-Critical Logistics Operations Manager

Our client is a leading global logistics service provider with an enviable growth record underpinned by a progressive entrepreneurial drive, and a connected global network based on shared values and outcomes coupled with industry leading customer service.

Based on significant commercial demand, our client has established a Time-Critical Logistics division and is seeking a Time-Critical Logistics Operations Manager to pioneer the establishment of this vertical for Europe based in Frankfurt.

The Time-Critical Logistics Operations Manager will lead and drive the Time-Critical Logistics operational activities and the development of the service against backdrop of high demand thus presenting a role with significant career development opportunity in a leading global organization.

The position would suit a commercially focused operations leader with strong customer orientation focused on operations excellence and team development. Ideally you will have gained managerial/operations leadership experience in Time-Critical Logistics and/or Airfreight forwarding in a major Freight Forwarder/global logistics service provider, and have proven experience in establishing, leading and developing an operations team.

Responsibilities

Establish and lead a 24/7/365 Global high responsiveness Time-Critical team.

Develop solutions such as On-board couriers, Next Flight Out (NFO) services and charters.

Manage real-time & tracking systems.

Coordinates all transnational operations (Export, Import and Customs activities), adhering to regulations and internal procedures

Ensure the Operations team meets customer requirements and takes immediate corrective actions in case of deviations from requirements

Provides guidelines to Export, Import and Gateway to ensure operations are consistent with group business strategy and compliant with the local business environment.

Monitors quality and adherence to standards and is responsible for constant improvement and optimization.

Develops a high-performance service culture.

Ensures realization of budgetary performance by setting and monitoring clear objectives.

Manages interface with Control Towers, Business Development, Product, and country Operations.

Experience/requirements

Bachelor’s degree in Supply Chain, or a recognized Freight Forwarding qualification or equivalent combination of business experience.

Minimum 10 years’ industry experience (especially Air Freight) with a minimum of 4 years’ managerial experience.

Highly proficient systems skills.

Advanced knowledge of Freight Forwarding and logistics processes, security procedures and protocols pertaining to Time-Critical Logistics.

Ability to benchmark with industry to evaluate and assess/manage business operations and opportunities.

Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives.

High level analytical, conceptual and problem-solving skills.

Strong commitment to client service excellence with the ability to build solid relationships.

Highly knowledgeable over International Air Transport Association (IATA) regulations.

Spoken and written fluency in the English & German languages.