Lead Traffic Controller - OSU Wexner Medical Center, - per

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As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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For more information about our privacy policy, please click here.The Traffic Controller – Forecourt Operations plays a critical role in ensuring the safe, efficient, and organized flow of vehicles and pedestrians in front of the Wexner Medical Center – James and NT Forecourt. This individual supports valet and shuttle operations, provides clear directions to patients and visitors, and maintains unobstructed access to designated medical center entrances. The role requires consistent professionalism, awareness of surroundings, and outstanding customer service.

Lead Traffic Controller - OSU Wexner Medical Center

Starting pay $10 - $24 per hour

Supervisory experience preferred

Various shifts

Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $20 - $24 per hour.

The potential schedule for this position includes weekdays and weekends, all shifts.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Traffic Controller – Forecourt Operations plays a critical role in ensuring the safe, efficient, and organized flow of vehicles and pedestrians in front of the Wexner Medical Center – James and NT Forecourt. This individual supports valet and shuttle operations, provides clear directions to patients and visitors, and maintains unobstructed access to designated medical center entrances. The role requires consistent professionalism, awareness of surroundings, and outstanding customer service.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

% of Time

Directs all incoming vehicles to proper drop-off, valet, or parking zones. Ensures the forecourt remains clear of idling or unauthorized vehicles and communicates with drivers in a friendly, respectful manner.

25

Provides verbal directions, answers questions, and offers general assistance to patients and guests. Maintains courteous and professional communication at all times.

35

Supports valet team by acting as a spotter for vehicles returning to or departing from entrances. Communicates clearly with valet drivers and pedestrians to prevent congestion and ensure safety.

15

Monitors pedestrian and vehicle interactions to reduce risk and support hospital access. Ensures access for ambulances, shuttles, patient transport vans, and VIP arrivals is always available.

10

Observes and reports any safety hazards, suspicious activity, or traffic issues to management or security. Remains alert to changes in traffic patterns or high-risk areas. Works collaboratively with shuttle, valet, and operations teams to ensure seamless traffic flow.

15

The total amount of time for all functions of the job

100%

QUALIFICATIONS

Education:

High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

Must be at least 18 years of age and be able to pass a criminal background check and drug screen A valid driver’s license and clean driving record

Work Experience:

One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

Knowledge of traffic flow principles and basic safety practices o Familiarity with medical campus layout is helpful

Skills:

Excellent verbal communication and interpersonal skills o Strong situational awareness and ability to remain calm under pressure o Ability to stand outdoors in all weather conditions for extended periods o Ability to work collaboratively in a team and follow direction o Professional demeanor and helpful attitude

SCOPE

Authority to Act:

• Duties are performed following established procedures with routine supervision. Some decisions require good judgment within pre-defined safety and service standards. Budget Responsibility:

No direct budget responsibilities. May handle physical assets (traffic cones, signage, communication equipment)..

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

Stand and walk for prolonged periods

Use hands to handle traffic signs/cones or operate communication devices

Frequently reach, stoop, bend, or crouch

Communicate with multiple individuals to ensure the smooth flow of traffic

Lifting Requirements

• Occasionally lift or move equipment up to 50 lbs.

Working Environment

Work is primarily outdoors, including exposure to seasonal weather conditions such as extreme heat, cold, wind, and precipitation

May be stationed in or near vehicle traffic for the duration of shift

May require use of high-visibility clothing or safety gear

Travel

• Minimal travel required (less than 5%)

REQ25-63174