Remote Call Center Agent

Flexjob Inc Covered is seeking a reliable and customer-focused Remote Call Center Agent to join our growing support team. In this role, you'll handle inbound and outbound calls, provide product and service information, resolve customer inquiries, and ensure a high level of client satisfaction. The ideal candidate has excellent communication skills, a calm and professional demeanor, and the ability to work efficiently from a home office.

Responsibilities:

Answer incoming calls and respond to customer questions or concerns

Document interactions and update records accurately

Resolve issues promptly or escalate as needed

Follow scripts and procedures while personalizing the customer experience

Collaborate with team leads and supervisors to improve service quality

Qualifications:

1+ year of call center or customer service experience

Strong verbal and written communication skills

Comfortable using CRM systems and call center software

Self-motivated with the ability to work independently

Reliable internet and a quiet work environment

Benefits:

Competitive pay: $30–$35/hour

Flexible remote work

Supportive, team-oriented environment