Patient Services Rep

Job Description

Description:

Tanner Clinic has an immediate opening for a Patient Services Rep.

Essential Job Responsibilities:

Greet patients in a warm, friendly, and prompt manner

Gather patient and insurance information efficiently and accurately

Collect and process co-pays from the patient at the time of service

Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary

Answer telephones, screen calls, take messages, and provide information to the appropriate source

Enter patient data into the EHR system

Direct and escort patients to physician offices

Provide information to patients about how to make an appointment

Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed

Monitor the work area to ensure that it remains safe, secure, and well-maintained

Work urgent care hours if required

Other duties as assigned

Requirements:

Education: High school diploma or equivalent preferred

Experience:

Exceptional interpersonal skills with the ability to establish immediate rapport with patients

One year of experience in customer service or reception in a health care environment preferred

Experience with Prior Authorization and insurance verification preferred

Previous healthcare experience and/or familiarity with medical terminology helpful

Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred

Performance Requirements:

Knowledge:

Knowledge of basic computer skills

Knowledge of basic mathematics skills

Knowledge of individual responsibilities to accurately direct callers

Knowledge of medical terminology and organization services

Skills:

Skill in using multi-line phone system, including transferring calls

Skill is providing excellent customer service

Abilities:

Ability to get appropriate information to route calls to the appropriate person

Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls

Adequate hearing to answer phone and speak with patients

Ability to speak clearly and loudly enough to be heard by callers and patients

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in well-lighted office environment.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.

Full-time