Executive Lounge Officer - Front Line, Hilton Nagoya/ エクゼクティブラウンジ
Description:
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.
エグゼクティブラウンジのレセプショニストは エグゼクティブのお客様からのお問い合わせに効率的に対応し ご要望に応じてアドバイスや情報を提供することで ホテルでのご滞在中 お客様にご満足いただけるようサポートします
What will I be doing?
As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
エグゼクティブラウンジのレセプショニストとして お客様のお問い合わせに効率的に対応し ご要望に応じてアドバイスや情報を提供することで エグゼクティブのお客様にご滞在中ご満足いただけるようサポートします エグゼクティブラウンジのレセプショニストは ゲストの第一印象に貢献するため 以下の業務を最高水準で遂行する必要があります
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner
エグゼクティブラウンジにご到着されたお客様をお迎えし ご滞在中のお問い合わせや苦情に効率的に対応します
チェックインとチェックアウトを正確に処理する
すべてのゲスト用備品やアメニティが必要な水準で提供され 補充されていることを確認する
VIPのリクエストや特別なイベントだけでなく すべてのホテルサービスの最新情報を常に把握する
ホテル外部の場所 アトラクション 近隣のランドマークに関する知識を示す
ホスピタリティとゲストサービスを重視し プロフェッショナルな態度で接すること
ホテルのセキュリティ 消防規則 安全衛生に関する法令を遵守すること
エグゼクティブラウンジのスーパーバイザーまたはマネージャーの指示に従った業務遂行
環境に配慮しながら 自分の役割とチームに貢献すること
Qualifications - Internal
What are we looking for?
Executive Lounge Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
ヒルトン ブランドのエグゼクティブ ラウンジのレセプショニストは 常にお客様のために働き 他のチームメンバーと協力します この職務を成功させるには 次のような態度 行動 スキル 価値観を維持する必要があります
Previous Front Office experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
ホテル レジャー リテール部門でのフロント業務経験者
冷静 効率的 組織的
優れたプレゼンテーションとコミュニケーションスキル
卓越したレベルのゲストサービスを提供する情熱
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
このポジションでは 以下のご経験がある方歓迎いたします
Previous experience in Executive Lounge in a hotel environment
Multi-lingual
ホテルでのエグゼクティブラウンジ業務経験
マルチリンガル
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What are we looking for?
What are we looking for?
Executive Lounge Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
ヒルトン ブランドのエグゼクティブ ラウンジのレセプショニストは 常にお客様のために働き 他のチームメンバーと協力します この職務を成功させるには 次のような態度 行動 スキル 価値観を維持する必要があります
Previous Front Office experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
ホテル レジャー リテール部門でのフロント業務経験者
冷静 効率的 組織的
優れたプレゼンテーションとコミュニケーションスキル
卓越したレベルのゲストサービスを提供する情熱
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
このポジションでは 以下のご経験がある方歓迎いたします
Previous experience in Executive Lounge in a hotel environment
Multi-lingual
ホテルでのエグゼクティブラウンジ業務経験
マルチリンガル
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule: Full-time