Merchant Services Representative

Job Description

Merchant Services Representative

Payment Processing

$21.00 per hour

Temp to Hire

Monday-Friday, 8:00am-5:00pm

Columbus, Ohio (onsite)

We are a comprehensive payment solutions provider focused on solving universal payment acceptance challenges for clients to help them remain current, competitive, and profitable in a rapidly evolving marketplace.

What the position offers:

Opportunity to gain experience at a leading FinTech company in Columbus

Full benefits and 401K if hired

What you’ll be doing:

Educate merchants on the services offered and the status of collection accounts

Provide in-depth product support to clients by resolving incoming inquiries

Respond to customer product inquiries via telephone or in written internet-based email

Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities

Troubleshoot problems with malfunctioning equipment or software applications and recommends corrective action

Document customer information and recurring technical issues to support product quality programs and product development

Is in the phone queue all day but does take turns and get off the phones to do emails

Who we’re looking for:

1-3 years of customer service experience

Bachelor’s degree preferred

Experience using CRM systems such as NetSuite or Salesforce

Prior banking or finance related experiences

Organizational and time management skills required

Self-starter with proven ability to work independently

Extremely comfortable working with computers and a variety of applications

Excellent oral and written communications skills

Strong problem-solving skills

#ZR

Full-time