Cloud Site Reliability Engineer

Responsibilities

Implement tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability.

Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale.

Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost effective.

Apply software engineering best practices to comprehensively address and resolve problems.

Collaborate with product support teams to drive efficiency and enhance customer experience through self-service tools and automation.

Ensure timely response to incidents and support requests, collaborating effectively on solutions.

Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.

Lead and participate in incident retrospectives to enhance future response efforts.

Participate in on-call rotations, providing critical support as needed.

Qualifications

3+ years of a successful software engineering or technical operations career within reputable technology firms, particularly with large-scale cloud applications.

Expertise in Site Reliability Engineering concepts and practices, including the use of observability platforms and monitoring tools, such as Datadog.

Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.

Proficiency in infrastructure as code technologies, such as Terraform.

Strong software engineering skills in languages like Python, JavaScript, or Go.

Familiarity with DevOps and CI/CD methodologies.

Bachelor’s degree in Computer Science or related field.

In addition to the required technical skills and qualifications, our ideal candidate will:

Be a collaborative and versatile team player, effective across various functions.

Demonstrate independence and accountability with a proactive approach to ownership.

Have a strong desire to contribute and thrive in a cohesive technology team environment.

Have practical knowledge of Tyler Tech's primary tech stack: AWS, Kubernetes, Argo CD, RDS for Postgres and Microsoft SQL, Terraform, C#/.NET Core, GitHub Actions, Docker, Datadog, PagerDuty.