Service Technician - On Call Night Shift - Must have NH gasfitter s

Palmer Gas & Oil is looking to hire a Service Technician to join their growing team!

Must have NH gasfitter’s license

We accept gas fitter's licenses from Maine and Massachusetts.

Compensation Details:

Service Technician starting pay from $28 to $45 per hour (depending on experience/skill level)

Summary:

Provides customer service and satisfaction by efficiently maintaining and repairing all Propane and Oil and A/C appliances sold by the company to Residential and Commercial customers in a manner that supports the company’s commitment to service excellence and customer satisfaction.

WORKING HOURS

WORK HOURS - Winter Night Shift – Approximately November 1st to March 1st

The heating season “On-Call” service technician is scheduled to cover after-hours calls from 5PM – 7AM. •

This position is paid 40 hours per week for this Monday – Friday night schedule.

There is no on-call stipend for this schedule.

Additionally, if hours physically worked exceeds 40 hours in a pay week, the employee is to report these hours so that they can be paid at OT rate.

Hours worked in excess of 40 per week must be documented in Paylocity

Holidays – rotating on call schedule with other technicians

Depending on the needs of the company and winter the shift could change by a few weeks.

WORK HOURS – March 2nd to October 31st

You will be notified of your work schedule. There are different work schedules: Y

7:00 am to 3:30 pm with a half-hour lunch 5 days/week.

6:30 am to 5:00 pm with a half-hour lunch break 4 days per week.

Start time can vary between 6:30 and 7:30.

Must be available to work on Saturdays and Sundays as needed and be a part of an on-call service rotation.

End time will vary daily depending on the job. Occasionally, during our busy season, additional hours may be required to meet our business needs.

On-call is required.

BENEFITS:

Health Insurance with Vision (Anthem BC/BS)

Overtime Pay

Dental Insurance (Delta Dental)

Short Term and Long Term Disability

Life Insurance

Paid time off

401K/Roth Plan

Annual Bonuses

Industry and ongoing training

Allstate accident and critical illness

EAP-Employee Assistant Program

Flexible Spending Account (FSA)

Health Reimbursement Arrangement (HRA)

Pet Insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Responsible for efficient communication, harmonious interaction and support of co-workers and management team members.

Drives company vehicles safely and to perform requested service at customer’s home or place of business to meet customer requirements and company productivity goals.

Responds and drives to scheduled service call by dispatch or through answering service when on-call.

Follows all company polices & procedures for customer repair visits.

Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.

Diagnoses diverse electrical and mechanical service issues.

Explains the diagnosed issue in concise terms to the customer, together with the resolution.

Understands, and articulately conveys, company pricing and services to customers.

Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).

Completes visit by obtaining customer signature and correct customer information, including email address and phone number.

Able to identify and correct any leaks from the tank to equipment connection.

Attends seminars, training classes, and meetings sponsored by company.

Repairs, installs and maintains gas and oil appliances, and heating, boiler, and furnace systems.

Performs gas checks, tune ups, and clean outs on heating equipment.

Installs propane gas tanks and oil tanks and related equipment.

Maintains all required paperwork associated with service installations and service maintenance calls

Notes to customers account, any issues that require repair or compromise delivery or service

Maintains stock, parts, tools and safety and personal protective equipment in the vehicle.

Maintains company vehicle, including frequent interior and exterior cleaning, and refueling. Performs pre- and post-trip inspections and reports all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance

Assists in training new employees.

Works on various projects and jobs assigned by the manager.

Assists in performing tasks of other employees within the department as needed.

Proficient in the use of electronic devices.

Required to wear company provided uniforms.

At the end of each job, call into dispatch to clear and confirm next job and refresh your tablet.

If additional work is needed at the customer’s location, schedule a follow up note.

Always maintains and promotes company brand guidelines and core values (Friendly, Simple, Safe)

REQUIREMENTS:

Must be able to work independently.

Exceptional customer service skills.

Must have NH gasfitter’s license.

Maine and Mass gasfitter’s license a plus

Maine Oil and Mass Oil a plus.

Must be willing to get all licenses that the company helps train

A/C skills a plus. Must be willing to learn.

Must have strong troubleshooting skills

Safe driving record

CETP training

Medical card must keep current.