Behavioral Health Clinical Assistant-.9

Job Description

Summary:

The Behavioral Health Assistant is a multi-skilled health professional who works interdependently with other health care professionals to provide quality health care to Mental Health patients. This role will safely, effectively, and efficiently perform clinical assistant duties required to assist in meeting Mental Health Clinician and patient needs. A Behavioral Health Assistant will be working closely with other departments on campus and will need to keep a professional relationship.

Shifts:

TBD

Qualifications:

Certified Medical Assistant (CMA, RMA, CCMA, or EMT) or Licensed Practical Nurse (LPN)

Clinical experience, preferred.

Mental Health Experience, preferred.

OCHIN EPIC Experience, preferred.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform pre-visit planning/prepping for patient visits.

Assist Mental Health Clinicians with administering patient care.

Use AIDET with every customer encounter.

Prepare patients for scheduled appointments, obtaining vital signs, appropriate paperwork, and recording accurately in the electronic medical record (EMR) system.

Document in the EMR all interactions with both patients and clinicians when medical direction is given.

Reviewing education with patients and families when advised by clinician.

Tracks orders, referrals, EMR messages, and phone messages for each Clinician to appropriate sites both incoming and outgoing

Document all interactions with patients and Clinicians when medical direction is given.

Oversees equipment and inventory for each Clinician.

Administer and document medications per clinic protocols, if within scope of practice.

Maintain clean and organized work areas, exam rooms, and office space.

Assist in placing referrals when directed.

SUPPLEMENTAL DUTIES AND RESPONSIBILITIES:

Assist with patients, scheduling, and registration staff to ensure patient’s needs are met.

Remain punctual, reliable, and available for late coverage if applicable.

Assess and solve problems while effectively providing high quality service to patients.

Maintain a positive and respectful attitude.

Maintain required certification and/or licensure applicable to degree.

Communicate clearly and effectively with internal and external customers.

Bring issues directly to the appropriate individual in a timely manner.

Maintain confidentiality of all information acquired through clinic employment.

Follow clinic emergency/safety protocols and attend mandatory meetings.

Abide by clinic protocols, ergonomic recommendations, and OSHA standards.

Adhere to the clinic Core Behavior Standards and provide comprehensive care according to a patient-centered healthcare clinic.

Utilize appropriate communication methods to ensure communication is delivered accurately and timely.

Knowledge, Skills, & Abilities:

Demonstrates positive verbal communication and listening skills with internal and external customers. Maintaining these positive relationships. Including but not limited to patients, providers, other department staff, etc.

Ability to work independently with minimal instruction.

Ability to work in a fast-paced environment, occasionally.

Knowledge of medical terminology and general patient care skills.

Maintain up-to-date knowledge and skill in professional, clinic and system areas.

Demonstrate flexibility in performing additional responsibilities to contribute to the improvements in patient care and the functioning of the clinic and other support areas.

Assists with the updating of current and development of new procedures as appropriate.

Knowledge of PC, Windows, and Microsoft Office

Willingly performing additional duties and tasks as assigned/asked

Ability to multi-task between tasks.

Full-time