Server

Job Description

The server is the direct guide to the guest experience at MTJ. The server controls the pace and tone of the dining experience from the moment a guest sits at a table to the time they stand up to leave. They provide friendly, responsive service focusing on hospitality and ensuring their guests want to return.

Duties and Responsibilities:

Genuinely welcome guests and engage them in unscripted conversation

Listen to guests’ questions, needs, and concerns.

Address each with attention, understanding, and by making recommendations

Anticipate the guests’ needs or preferences by recognizing facial and indirect cues throughout their dining experience (hesitation, silence, glancing around the restaurant, etc.)

Develop and maintain a comprehensive knowledge and understanding of MTJ and its standards, procedures, products, and services. Stay up to date on off menu products, specials, etc.

Use the POS/Toast as a primary method of communication and organization

Deliver food and drinks to tables, communicate items to the table

Facilitate charge and payment from guests

Answer phones and complete those calls as necessary

Communicate openly, clearly, and positively to guests, co-workers, and managers

Embrace the teamwork philosophy by striving to assist other team members

Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies.

General and basic housekeeping duties including but not limited to sweeping and mopping floors, cleaning beverage equipment, stocking side stations, servicing restrooms, etc.

Qualities of a Server:

Friendly and energetic demeanor and personality

Sense of urgency - the need to finish a task quickly and effectively

Ability to keep calm under pressure

Ability to take instruction, especially under pressure

Positive outlook and influence

Ability to multitask and stay organized

Attention to detail, cleanliness, and sanitation

Awareness of environment and service needs

Ability to prioritize tasks based on importance and urgency

Basic computer literacy and basic math skills

Requirements:

Must be at least 18 years of age (Adhere to MO liquor laws)

Previous restaurant experience

Previous serving experience preferred

Clean and hygienic appearance

Ability to stand, walk, bend etc for extended periods and lift up to 40 pounds

Ability to work nights, weekends, and holidays

Part-time