Senior Cloud Services Analyst

Responsibilities

Collaborate with Technical Support, Sales, Development, and Implementation teams to validate and promote the stability of new releases.

Lead efforts to eliminate knowledge gaps across legacy, current, and future products and services and stay current with Tyler’s evolving technology landscape across security, deployment, integration, infrastructure, observability, and compatibility.

Serve as a primary escalation resource, resolving issues in ECHO, Tyler Deploy, and client environments (on-prem and cloud).

Apply advanced skills in AWS resources, Terraform, PowerShell, GitHub, DataDog, Octopus Deploy, KeyCloak, and Atlassian (Confluence, Jira).

Administer Windows servers and Microsoft SQL databases.

Create and maintain comprehensive documentation for internal and stakeholder use.

Optimize AWS resource usage to balance performance and cost.

Independently manage high-priority issues, using available resources and communicating status to leadership.

Support team planning and long-term strategic initiatives through effective project management and execution.

Participate in an on-call rotation using PagerDuty.

Pursue advanced certifications and professional development to deepen technical expertise.

Execute the design, development, and delivery of operational and strategic reports using data from internal platforms and cloud environments.

Collaborate with the Technology Integration Manager to align reporting outputs with leadership priorities, ensuring accuracy, timeliness, and actionable insights.

Qualifications

Bachelor’s degree in computer science, IT, or engineering, or equivalent experience.

2+ years of experience in technical support, system administration, dev ops, or supporting Tyler’s Enterprise ERP products in a technical capacity.

Strong analytical and problem-solving skills.

Strong communication skills across technical and non-technical stakeholders.

Experience using observability platforms and cloud-native technologies (Example Datadog, AWS etc)

Experience using scripting languages, infrastructure as code, and Git-based source control (Example Terraform, PowerShell and GitHub)

AWS Cloud practitioner certification preferred.

Experience in administering Microsoft Windows OS