Customer Service Assistant 1

Schedule: Full-time

What You Will Do at ODM:

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 1 (PN 20046402, 20046406)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.

As a Customer Service Assistant 1 in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:

Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication

Follow up with providers/stakeholders to resolve problems/issues

Submit production reports on a regular schedule

Accurately screen and process applications for Ohio Medicaid

Update provider records/files

Attend and participate in staff meetings

Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate

Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)

Participate in training sessions for the new PNM system

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service