Customer Service Agent

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Valencia, CA.

JOB RESPONSIBILITIES:

Handle incoming and outgoing customer service calls (average 75 per shift)

Resolve common customer concerns

Accurately enter customer order information into Customer Relationship Management database

Process documentation requests for initials orders, renewals, and addendums

Meet monthly performance expectations as assigned by Management QUALIFICATIONS:

Minimum 1-year customer service experience

Ability to multi-task

Demonstrated problem solving ability

Excellent verbal and written communication skills

Ability to speak, read and write in English, Spanish preferred SALARY & BENEFITS:

$19-20/hour

Medical, Dental and Vision (Eligible first day of employment)

Flexible Spending Account

Life & Disability Insurance

401(k) with Company Match

Vacation and Sick Days

Paid Holidays

Education Assistance

Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.