Level I Clinical Care Coordinator

Job Description

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY:

The Level I Certified Medical Assistant will be assigned to our high-volume Clinical Contact Center and is responsible for managing assigned calls to ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers' direction.

ESSENTIAL FUNCTIONS:

Manage incoming calls of patients with general or post visit care

Receive and process e-prescription request from the pharmacy

Call-in and submit patient medication to pharmacy as instructed by provider

Build great relationship and rapport with patients/callers

Contact insurance companies to receive prior authorization for medication

Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity

Answers patient inquiries regarding general medical questions

Obtain necessary personal and clinical information from patients

Accurately document telephone encounters

Receive test results from providers through telephone encounters

Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record

Transfer patient calls to appropriate personnel for further assistance, as needed

Performs other duties as assigned

QUALIFICATIONS REQUIRED:

High School graduate or equivalent education

Proven history of driving a positive patient experience

Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration

3+ years' work experience in a clinical private practice setting with EMR experience

Must be able to work quickly and efficiently to handle high call volume

Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks

Professional verbal and written communication skills

Ability to work independently or with a team

Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm

Professional appearance and positive attitude

#AYCC1 #ZR

Aylo Health is an Equal Opportunity Employer

Full-time