Data Center Technician

Job Description

Data Center Technician

Pay: $35.00/HR

Hours: Monday-Friday, 9am-6pm

Location: Austin, TX 78725

Duration: Open-ended contract

Job Summary:

Supermicro is seeking a Field Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Field Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to support our Global Service network and help build a world-class Field Engineering organization.

Essential Duties and Responsibilities:

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment

Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times

Ensure escalation situations are managed and corrected quickly and professionally

Provide 2nd line support to the reseller/distributors in all aspects of customer support

Have a very high level of enterprise solution product knowledge

Work with Technical Account Manager, Service Manager, and Product Manager to define service programs

Provide and contribute information such as fault triage and training materials

Run tests and simulations at our facility to assist with problem-solving

Travel to the field to train and or resolve customer issues

Train new service engineers

Able to work under the Technical Account Manager's direction and take ownership of customer base

Demonstrate the ability to be self-sufficient in the field

Able to defuse challenging situations

Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations

Determines requirements and/or root cause of technical issues by working with customers

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Ability to produce meaningful reports and metrics is a plus

Ability to lift 35-lbs.

Qualifications

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred

Minimum of 3 years’ experience in field support servicing complex X86 systems and parts preferred

Will consider an associate degree in electrical technology, electronics, or equivalent military experience

Work experience in large enterprises or certification in Windows and Linux environments is a plus

Emphasize break/fix experience and on-site customer service experience

Hands-on experience with servers (Supermicro, EMC, DELL, HP)

Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues

Strong technical communication skills to lead investigations with engineers of multiple disciplines

Strong written and verbal communication skills, project management skills, and solid time management skills

Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies

Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions

Full professional proficiency in English (read/write/speak)

Familiarity with Linux is a plusCompany Description

About Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.