Client Support Analyst

Job Description

Salary:

Client Support Analyst

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology and unmatched access to TPL data, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the countrys largest health plans.

Role Summary

As a Client Support Analyst, you will play a pivotal role in ensuring exceptional client experiences while driving data-backed insights that optimize account performance. You will manage client relationships, provide strategic recommendations, and leverage data analysis forecasting to enhance outcomes.

To thrive in this role, you should have strong analytical and strategic thinking skills, a passion for solving complex problems, and the ability to present data-driven insights. If you enjoy collaborating across teams, managing multiple priorities, and making an impact, this role is for you!

Location

This role is an on-site position in Memphis, TN or a remote position.

Responsibilities

Analyze and monitor client accounts to assess performance trends and forecast future outcomes.

Develop and present data-driven insights and reports to optimize client success.

Collaborate with internal teams to ensure client accounts meet and exceed performance goals.

Serve as a strategic advisor and primary point of contact for client needs and escalations.

Lead client meetings to discuss account performance, recommend improvements, and address inquiries.

Act as a liaison between clients and internal teams to drive efficiency and innovation.

Become a subject matter expert in healthcare revenue recovery and payment sourcing.

Assist in onboarding new clients, ensuring seamless implementation and account setup.

Maintain and organize client-specific contracts, reports, and documentation.

Support ad-hoc reporting and marketing initiatives tailored to client and company needs.

Why work for Intellivo?

Work with an Amazing Team We call ourselves Intellivators!

Comprehensive Benefits Package Medical, Dental, & Vision Coverage

Industry-Leading Health & Wellness Perks

401(K) Retirement Plan

with Company Contributions

Generous Paid Time Off

to Recharge and Thrive

Opportunities for Growth

in a Fast-Paced, Innovative Environment

And More!

Qualifications

Bachelors degree preferred

(or equivalent experience).

Experience in healthcare, client services, or data analysis preferred.

Strong analytical and problem-solving abilities with a strategic mindset.

Excellent verbal and written communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Detail-oriented with strong organizational and time-management skills.

Proficiency in Microsoft Excel, Word, and other MS applications.

*Benefit Recovery Group has been renamed Intellivo.

remote work

Full-time