Customer Support Representative

At VELUX, we bring light to life – and we’re looking for people who want to grow with us.

We're a global leader in roof windows and skylights, and we’ve recently launched our Online Sales Organization to better serve our customers across webshops and marketplaces. Now, we’re looking for a German-speaking Customer Service Representative to join our friendly and growing team!

What you’ll do

You'll support our customers in Germany and Austria, helping them before and after purchase – by phone, email, and chat. You’ll handle sales inquiries, solve issues related to delivery, installation, or returns, and proactively support our installer partners to strengthen relationships and boost sales.

Your main responsibilities:

Respond to customer queries and sales leads via phone, email & chat

Follow up on leads to convert them into successful sales

Support installer partners with account management

Handle order processing and issues on marketplaces (like Amazon & eBay)

Collaborate with logistics and internal teams to keep service levels high

Contribute to customer service tools and improvement projects

What we’re looking for

Fluent German and good English

Comfortable with MS Office (especially Excel)

Strong communication and customer focus

Proactive, organized, and detail-oriented

Experience in sales, customer support, or order management is a plus

Familiarity with DIY/home improvement is a bonus

What we offer

Permanent contract with competitive salary + performance bonuses

Hybrid working (2 days home office/week)

Brand new office in Sopron

Friendly, international team & great team spirit

Full training and ongoing development

Occasional travel to Budapest or abroad

Interested?

Apply by uploading your CV and include your monthly gross salary expectation.

R1069282