Field Service Engineer (IT)

The role will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives. To be assigned in Ormoc / Tacloban Qualifications:

Troubleshoot software, hardware, and connectivity issues with minimal supervision

Resolve tickets escalated by the Service Desk within SLA timelines

Provide guidance to end-users on systems, applications, and updates

Ensure audit-ready documentation aligned with ITIL processes

Collaborate with internal teams and external vendors for issue resolution

Utilize ticketing and endpoint management tools effectively

Support IT governance, data privacy, and compliance efforts

Coordinate compliance with documentation and approval protocols

Graduate of IT or related course

At least 6 months Field Engineering experience

Willing to travel if needed. With motorcycle is a plus Key Skills:

Proficiency in troubleshooting Windows/macOS environments and Microsoft 365

Proficient in troubleshooting and ITSM tools (e.g., Jira, ServiceNow, Freshservice)

Job Type: Full-time