Application Support Analyst

Schedule: Full-time

*This Position is Open to Current OPD Employees Only*

The Office of the Ohio Public Defender (OPD) is seeking an individual with strong technical and interpersonal skills for an Application Support Analyst (Business Process Analyst 1) position to join the Application Support Team in its MIS department. The Application Support Team is responsible for the development, training, auditing, testing, and agency and/or county deployment of our court appointed billing application (CABS) and our case management application (CMS).

In the Application Support Analyst position, your day-to-day duties will include the following:

Oversee Tier 1 & Tier 2 CMS & CABS HelpDesk Tickets and interact with users via email, instant message, and telephone calls

Perform testing in pre-and post-production to identify bugs in the system to help improve users' experience with our applications

Develop training material based on identified needs

Perform audits and develop reports of findings to ensure adherence to processes

Other essential duties of the position include but are not limited to:

Perform IT assessments and audits of CABS & CMS success after county deployments

Develop reports of findings for the Application Support team and the IT Director

As a part of a team, travel to counties throughout Ohio to facilitate and/or assist the roll out of applications to county offices

Conduct desk side or classroom application training as needed

Serve as back-up HelpDesk to the Office of the Ohio Public Defender as needed

The Application Support Analyst position is assigned to the State of Ohio’s OCSEA pay schedule, Pay Range 33, presented below in table format. Starting pay will be at Step 1 unless required by contract/legislation; candidates with exceptional qualifications may be considered for higher starting pay. Our steps give a standard path for earnings growth: you move to the next step after 6 months and annually thereafter. We typically have fiscal year Cost of Living Adjustments as well.

FY26 Pay Range

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$33.52

$35.15

$36.90

$38.70

$40.59

$42.62

$44.66

$46.87

$49.18

Annual $69,722 $73,112 $76,792 $80,496 $84,427 $88,650 $92,893

$97,490

$102,294

The Office of the Ohio Public Defender complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at or .

36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-Or completion of undergraduate core program in computer science, information systems, or business administration; 12 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology; Analyzation; Customer Focus; Consultation; Creativity; Interpreting Data