Housekeeping Supervisor

Job Summary:

We are seeking a motivated Housekeeping Supervisor to oversee daily housekeeping operations and ensure our guest rooms and public areas meet brand standards. The ideal candidate will lead by example, manage a team of housekeeping staff, and provide exceptional customer service while maintaining efficiency and attention to detail.

Key Responsibilities:

Assign and monitor housekeeping tasks to ensure timely completion and efficiency.

Inspect guest rooms and public areas daily to ensure cleanliness and brand compliance.

Train housekeeping staff and provide retraining as necessary.

Manage housekeeping supplies and equipment, ensuring proper stock levels and maintenance.

Address guest complaints and special requests, ensuring complete satisfaction.

Maintain positive communication with staff and management regarding performance and operations.

Perform housekeeping duties as needed, including cleaning rooms and public areas.

Complete daily administrative tasks such as updating room statuses and preparing schedules.

Requirements:

Minimum 2 years of experience in housekeeping, with at least 1 year in a supervisory role (hospitality preferred).

Strong leadership, organizational, and communication skills.

Ability to work under pressure and handle emergency situations.

Proficiency in Windows operating systems, spreadsheets, and word processing.

High school diploma required.

Physical Demands:

Regularly required to walk, stand, stoop, kneel, and reach with hands and arms.

Must be able to lift/push/pull and move up to 50 pounds.