E-commerce/Online Customer Service Internship (M/F)

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.

We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.

The Online Customer Service is responsible for the end customer experience related to our online shops of the own brands and regularly creates reports, tracks and monitors customer inquiries and supports the improvement of the process towards an excellent customer experience. We are looking for an intern to support our Customer Care team for a minimum of 6 months.

Tasks & responsibilities

Assist in handling B2C customer inquiries via phone, email and other channels

Support the first level support for problems and general inquiries about companies, brands and products

Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)

Support in the analysis of customer issues, questions and needs

Assist with digital projects that directly connect with the end consumer

Profile

University degree or high school degree in economics, languages or a related field

Excellent English & Italian skills, German is a plus

Communication skills

Problem solving ability, positive and flexible attitude

Reliability, organization and attention to detail

Passion for mountain sports

Workplace: Bolzano, IT

If you are interested to work in a challenging, international and dynamic environment then apply now!