Customer Service Representative III

Job Description

Customer Call Center Representative

Location: Remote - Night Shift 11pm-7:30am - Eastern time zone

Role Type: Contract - 6 Months

About Our Client

Our client is a global leader providing innovative technology and customer service solutions across multiple industries. With decades of proven experience, the company delivers high-quality products and support services to clients worldwide. Their mission focuses on enabling operational excellence and customer satisfaction through continuous innovation, teamwork, and integrity.

Job Description

We are seeking a professional and customer-focused Global Customer Call Center Representative to join our growing support team. In this role, you will handle a range of responsibilities including answering incoming customer inquiries, processing orders, quoting services, and coordinating with internal teams. You will play a vital role in supporting both customers and field technicians, ensuring timely service delivery and resolution.

This is an exciting opportunity for individuals who enjoy working in a dynamic environment where multitasking and remote work capabilities are essential. You will collaborate closely with the global support team and report directly to the Global Call Center Supervisor.

Duties and Responsibilities

Respond to all phone and emails from customers and internal team

Open service requests and sales orders for contract parts, returned parts and projects

Manage telephone and email enquiries

Review open service requests and bring to a satisfactory closure within a timely manner

Help to manage for new machines to be installed, moved and decommissioned

Ensure all project information is updated in Salesforce

Manage quotes being sent to customers, and process through to the Order Entry team for order creation

Ensure parts are shipped ready to meet field technicians

Keep customers regularly informed of service request progress

Coordinate repairs and technical support with field personnel and schedule workload accordingly

Ability to multi-task

Ability to work independently / remote

Required Experience/Skills

Call Center Experience

Ability to multi-task

Ability to work independently / remote

Proven experience as call center representative or similar position

Experience in customer service is essential

Proficient in English

Working knowledge of MS Office

Ability to work under pressure

Nice-to-Haves

Experience with Salesforce system

Good knowledge of additional languages

Education

High School Diploma or equivalent with 2-4 years of applicable work experience

Pay & Benefits Summary

Pay rate up to 35/h W2

Call-to-Action

Customer Service Call Center Remote Support Order Processing Salesforce Customer Experience

Fully remote